Nicollette Longo
Youngstown,OH
Summary
Reliable individual proudly offering Number years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
10
10
years of professional experience
Work History
Bartender/ Bar Manager
Pour House Bar And Grill
08.2013 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
English - American And English Literature
Youngstown State University
Youngstown, OHSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Customer service expertise
- Organizational ability
- Payment Processing
- Handling Difficult Customers
- Memory retention
- Hospitality service expertise
- Professional Appearance
- Team training and development
- Sales expertise
- Staff Management
- Fast Learner
Timeline
Bartender/ Bar Manager
Pour House Bar And Grill
08.2013 - 01.2024
English - American And English Literature
Youngstown State University
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