Amanda Johnson
Bailey
Summary
Reliable and dependable tanker driver with 5 years of driving and delivering non-hazardous materials in bulk, across multiple states. Possesses a Class A CDL license with tanker And Hazmat endorsement. Seeking a career to utilize experience in semi-long haul driving, and excellent driving skills.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Dump Truck Driver
Frontline Hauling
Knightdale
09.2025 - Current
- Operated dump truck to transport materials safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of hours driven and materials delivered.
Class A CDL Tanker Driver
Bailey Feed Mill
Selma
07.2021 - 08.2025
- Maintain an impeccable driving record with zero accidents or violations.
- Ensure proper maintenance and inspection of tanker equipment.
- Transport bulk liquids across multiple states, maintaining perfect safety record while adhering to DOT regulations.
- Execute precise loading procedures and route planning, ensuring timely deliveries while monitoring vehicle systems and maintaining detailed logs.
- Monitor weather patterns and road conditions to determine optimal routes, ensuring safe transport and consistent on-time performance.
- Coordinated daily dispatch operations for efficient route management and resource allocation.
- Communicated with drivers to provide real-time updates and address concerns promptly.
- Collaborated with customer service teams to resolve delivery issues and enhance satisfaction.
- Developed spreadsheets using Excel to track key performance indicators.
- Managed customer accounts using various software programs such as Microsoft Word and Excel.
Customer Service Representative
Country Inn & Suites
Wilson
02.2020 - 07.2021
- Delivered exceptional guest service at Country Inn & Suites, resolving customer inquiries and maintaining high satisfaction rates through personalized attention.
- Streamlined check-in processes and managed multiple guest requests simultaneously, reducing wait times while ensuring accurate documentation.
- Handled reservation systems and payment processing with precision, maintaining error-free records and resolving billing discrepancies promptly.
- Coordinated with housekeeping and maintenance teams to address guest needs swiftly, enhancing overall customer experience.
- Provided concierge service.
- Accommodate hotel guests by registering and assigning rooms.
- Making and confirming reservations.
- Arrange statements and collect payment from departing guests.
- Assist hotel guests during the duration of their stay.
Customer Service Representative / Food Server
Chick-Fil-A
Wilson
03.2020 - 02.2021
- Assisted customers with orders, enhancing satisfaction and efficiency in a fast-paced environment.
- Delivered exceptional customer service while managing multiple orders, maintained high food safety standards, and resolved guest concerns promptly.
Customer Care Representative
Hertz Car Rental
Mooresville
01.2018 - 03.2020
- Assisted customers with rental inquiries, enhancing satisfaction and loyalty.
- Resolved billing issues, improving customer retention rates.
- Utilized CRM software to track interactions, ensuring accurate records.
- Addressed complaints promptly, leading to positive feedback.
- Processed complex rental agreements, maintained accurate vehicle records, and ensured compliance with company policies while handling diverse customer needs.
Front Office Manager
Quality Inn & Suites
Selma
01.2017 - 12.2018
- Managed front desk operations, enhancing guest satisfaction and optimizing check-in efficiency.
- Resolved guest issues promptly, improving feedback scores and fostering a welcoming environment.
- Led a team of receptionists, ensuring consistent service quality and professional development.
- Implemented new booking system, reducing errors and increasing reservation accuracy.
- Analyzed guest trends, contributing to strategic planning and service improvements.
- Monitored daily operations, reconciled accounts, and maintained accurate financial records while ensuring compliance with hospitality standards.
Customer Service Representative
Country Inn & Suites
Wilson
01.2013 - 12.2017
- Delivered exceptional guest service at Country Inn & Suites, resolving concerns promptly and maintaining positive relationships with diverse clientele.
- Assisted guests with inquiries, enhancing satisfaction through effective communication skills.
- Resolved customer issues promptly, achieving high satisfaction ratings and repeat business.
- Collaborated with team to streamline check-in processes, improving efficiency and guest experience.
- Utilized problem-solving skills to address and resolve guest complaints, maintaining hotel reputation.
Customer Service Representative
Double Tree by Hilton
Rocky Mount
01.2012 - 12.2013
Education
Class A CDL - Class A CDL license
Johnston Community College
Smithfield, NCSkills
- Customer Relations
- Safety Compliance
- Time Management
- Route Optimization
- Vehicle operation
- Material transportation
Timeline
Dump Truck Driver
Frontline Hauling
09.2025 - Current
Class A CDL Tanker Driver
Bailey Feed Mill
07.2021 - 08.2025
Customer Service Representative / Food Server
Chick-Fil-A
03.2020 - 02.2021
Customer Service Representative
Country Inn & Suites
02.2020 - 07.2021
Customer Care Representative
Hertz Car Rental
01.2018 - 03.2020
Front Office Manager
Quality Inn & Suites
01.2017 - 12.2018
Customer Service Representative
Country Inn & Suites
01.2013 - 12.2017
Customer Service Representative
Double Tree by Hilton
01.2012 - 12.2013
Class A CDL - Class A CDL license
Johnston Community College