Amanda Jolet
New Haven,MI
Summary
Knowledgeable Warranty administrator with proven ability to manage warranty claims and ensure compliance with policies. Successfully streamlined warranty processes and reduced claim resolution times. Demonstrated effective communication and organizational skills to maintain accurate records and foster strong relationships with customers and vendors.
Professional warranty specialist with strong operational and administrative skills. Known for effective team collaboration and adaptability to changing needs. Expertise in process management, customer service, and issue resolution. Reliable and results-driven with focus on delivering quality outcomes.
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Elder Ford of Troy
Troy, MI
01.2022 - 06.2022
- Process warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Collaborate with service department to verify vehicle repairs and associated warranty coverage.
- Maintain accurate records of warranty claims, facilitating timely approvals and payments.
- Utilize dealership management software to track claim submissions and outcomes accurately.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Assistant Manager
Embroidery business
Madison Heights, MI
02.2018 - 04.2021
- Monitored production processes, identifying areas for improvement to optimize output and reduce waste.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in managing daily operations to ensure seamless workflow and timely order fulfillment.
- Implemented inventory management practices, maintaining accurate stock levels for embroidery supplies.
Service Advisor Assistant
Dick Huvaere's Richmond CDJR
Richmond, MI
08.2022 - 06.2023
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated communication between service technicians and customers for efficient workflow.
- Maintained accurate records of service requests and customer interactions in management system.
- Supported service team by preparing documentation for vehicle inspections and repairs.
- Enhanced customer satisfaction through prompt follow-up on service inquiries and feedback collection.
- Streamlined appointment scheduling process to improve operational efficiency within the service department.
- Provided exceptional customer service, leading to an increase in repeat business and referrals.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
- Developed strong relationships with vendors through transparent negotiations resulting in better pricing deals on parts orders.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor
Lafontaine Ford
Saint Clair, MI
06.2025 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
High School Diploma -
Anchor Bay
Chesterfield, MISkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Recordkeeping skills
- Automotive industry expertise
- Records management
- Compliance reviews
- Team management
- Customer service
- Data integrity
- Reporting skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Warranty administrator, Elder Ford of Troy -
- Certified Warranty Admin specialist Elder Ford of Troy -
- Certified Service Advisor, Suburban Ford Of Troy -
- Certified Customer Service, Suburban Ford of Troy-
Timeline
Service Advisor
Lafontaine Ford
06.2025 - Current
Service Advisor Assistant
Dick Huvaere's Richmond CDJR
08.2022 - 06.2023
Warranty Administrator
Elder Ford of Troy
01.2022 - 06.2022
Assistant Manager
Embroidery business
02.2018 - 04.2021
High School Diploma -
Anchor Bay