Amanda jolicoeur
Self Employed Services
Sturgeon Bay,WI
12
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Manager
11 Years 10 Months- Managed staff schedules and training programs to enhance team performance.
- Developed and implemented new service protocols to improve guest experiences.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Led initiatives to increase operational efficiency through streamlined processes.
- Mentored team members, fostering a collaborative work environment and skill development.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Server/Bartender
3 Years 11 Months- Crafted signature cocktails and curated drink specials to enhance guest experience.
- Delivered exceptional customer service in fast-paced bar environment.
- Trained new staff on operational procedures and best practices for service excellence.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve a bar menu exceeding customer expectations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved customer complaints with professionalism, enhancing satisfaction and loyalty.
Private Nanny
7 Years 9 Months- Established routines promoting positive behavior and emotional development.
- Developed personalized educational activities tailored to individual child needs.
- Coordinated daily schedules, incorporating meals, playtime, and learning sessions.
- Communicated effectively with parents regarding child progress and concerns.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for children.
- Coordinated schedules between multiple families when working as a nanny-share provider to ensure seamless childcare transitions throughout the week.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
- Monitored screen time usage to promote a healthy balance between technology use and offline activities in daily life.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Transported children to and from activities using personal or family vehicle.
- Adapted caregiving approaches based on the individual needs of each child to provide personalized support.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
Education
Bachelor of Science - Early Childhood Special Education
Skills
Multitasking
Organizational skills
Attention to detail
Process improvement
Staff training programs
Dependability
Multitasking Abilities
Creative thinking
Safety awareness
Accomplishments
- Supervised team of 30+ staff members.
- Creative designer of logo + advertising
- Schedule development
- Designed protocol routines and checklists
- Trained and developed a strong and reliable staffing team
Interests
DIY and Home Improvement
Gardening
Crafting and DIY Projects
Creating digital artwork using software like Photoshop
Illustrator
or Procreate.
Interior Design
Graphic Design
Logo/Advertisement Design
Event Planning
Organizing
Timeline
Server/Bartender
Kitty O'reillys Irish Pub
05.2022 - 04.2026Read More
Private Nanny
Self Employed Services
02.2019 - CurrentRead More
Manager
Kitty O'reillys Irish Pub
06.2014 - 04.2026Read More
University of Wisconsin, Stevens Point
Bachelor of Science from Early Childhood Special Education
Read More