Amanda Jones
Fort Mill,South Carolina
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
15
15
years of professional experience
Work History
General Manager
Ashley Furniture Homestore
Charlotte , North Carolina
04.2022 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Formed and sustained strategic relationships with clients.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Designed sales and service strategies to improve revenue and retention.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Trained employees on duties, policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Administered employee discipline through verbal and written warnings.
General Manager
Hickory Tavern
Charlotte, North Carolina
10.2015 - 04.2022
- Recruited, interviewed and hired qualified staff for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed all P&L for the store.
Bar Manager
McCormick & Schmick's Seafood & Steaks
Charlotte, North Carolina
01.2010 - 10.2015
- Responsible for weekly inventory.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Oversaw food preparation, production and presentation according to quality standards.
- Restocked beer and liquor regularly and after special events.
- Resolved problems or concerns to satisfaction of involved parties.
- Implemented strategies designed to increase revenue through upselling techniques.
Education
High School Diploma -
VCA
Columbus, MS05-1997
Skills
- Financial management
- Budgeting
- Employee training
- Performance evaluation
- Sales strategy
- Customer relationship management
- Inventory control
- Team leadership
- Conflict resolution
- Client relationship management
- Deadline oriented
- Budget forecasts
- Leadership and team building
- Supervision and training
- Continuous improvement
Timeline
General Manager
Ashley Furniture Homestore
04.2022 - Current
General Manager
Hickory Tavern
10.2015 - 04.2022
Bar Manager
McCormick & Schmick's Seafood & Steaks
01.2010 - 10.2015
High School Diploma -
VCA