Amanda Jones

-Quote in GFM, prioritize, schedule and route shipments for Department of Defense Clients for air imports and air exports

-Coordinate documentation between clients, vendors, forwarders and brokers for air freight Imports and Export

-Regular updating of TMS System to ensure timeliness and accuracy

-Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.

-Responded to all client inquiries and asked appropriate questions to facilitate resolution.

-Developed and maintained strong relationships with key clients

-Assisted with special projects by coordinating with all vendors and clients

-Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.

-Provided excellent customer service by following up with clients, and providing timely updates

-Analyzed client feedback data to identify and assist with improvement in specific areas of the job, and making changes as needed to enhance service quality

Regional Sales Support Manager/ Government and Defense – JAS Forwarding – November 2023 – October 2024

- Assist with internal and external air quotes, RFQs, and any other requests for commercial and military clients as well as assisting with follow up on sales leads

-Managing air freight RFQ’s

-Respond in timely manner to customer requests, with accurate information

-Assist with compiling air quotes for sales, and operations

-Act as liaison/ customer support for Branch, sales, operations and clients

- Ensures all documentation included in quotes for operations to follow, once awarded

-Assists with onboarding of new clients

-Promoted due to dedication, work ethic, and willingness to go above and beyond

-Handling of freight worldwide for the Department of Defense, entire US Government as well as DOD contractors

- Basic knowledge in Foreign Military Sales

-Knowledge in military base operations, both foreign and domestic

-Handles day to day aspects of air import and air export shipments to include booking, tracking, preparing of documents to provide to customs brokers to allow them to obtain customs clearance

-Invoicing and billing for foreign and domestic debits

-AES processing for customers

-Oversees all aspects of client assigned accounts

-Spot Quoting to customers