Amanda Jones
East Liverpool,OH
Summary
Insightful Clinical Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, electronic health record systems, and healthcare informatics. Excel in problem-solving, communication, and teamwork, ensuring seamless integration of clinical data solutions to improve patient care outcomes and operational efficiency.
Overview
19
19
years of professional experience
Work History
ELECTRONIC HEALTH RECORD CLINICAL ANALYST – IT SUPPORT SPECIALIST
HERITAGE VALLEY HEALTH SYSTEMS
Beaver, PA
03.2012 - 08.2025
- Excellent troubleshooting, documentation, and communication skills.
- Configured healthcare applications according to customer needs including setting up security roles and profiles.
- Assisted in creating training materials for clinicians on the use of clinical information systems.
- Skilled in implementing, constructing, and optimizing diverse specialties, including Family Practice, Internal Medicine, Urgent Care, Pediatrics, and all specialty practices.
- Delivered technical support and training to healthcare staff on utilization of clinical systems
- Trainer for all software applications for new hires and providers
- Assessing system functionality and addressing technical challenges
- Facilitated support for Acute and Ambulatory applications such as Citrix, Cerner, Allscripts Touchworks, Sunrise Clinical Management, Dragon Medical, Nextgen, ConnectR, CAP, Imprivata, Scan Prod & Fluency Direct.
- Monitor and record inbound support requests while ensuring accurate notation of customer issues
- Diagnose and resolve customer questions and problems over the telephone and internal ticketing system in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Developed comprehensive documentation for procedures, user manuals, and system specifications to facilitate reference and future upgrades
- Skilled in configuring hardware including printers, fax machines, and scanners.
- Advanced from IT Support Specialist to EHR Clinical Analyst
- Designed comprehensive New Hire Training course
NURSING ASSISTANT
UPMC PASSAVANT HOSPITAL
Pittsburgh, PA
04.2010 - 03.2012
- Provided direct patient care, ensuring comprehensive support for daily living activities such as bathing, feeding, transporting, toileting, and ambulating patients.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Ensured that all equipment was functioning properly prior to use.
- Collected specimens for laboratory testing such as urine samples and blood draws.
1st & 2nd Grade Teachers Aide
JUST LIKE HOME DAYCARE
Monaca, PA
02.2010 - 04.2010
- Promoted educational and social growth of first and second graders.
- Supported individual students to enhance classroom participation.
- Guided students with emotional and behavioral challenges to improve social skills.
- Conducted small group activities to reinforce learning objectives.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
Direct Support Professional
VERLAND FOUNDATION
Sewickley, PA
01.2007 - 01.2010
- Provided individualized support and care to individuals with intellectual and developmental disabilities, helping them to live as independently as possible.
- Assisted with daily living activities, personal care, and community involvement.
- Taught life skills, implement behavioral plans, and advocate for the individual's needs
Education
High School Diploma -
Rochester High School
Rochester, PA06-2005
Associates Degree - General Studies
Community College of Beaver County
Monaca, PA05.2012
Skills
- Positive attitude
- Persistence
- Results orientation
- Goal achievement
- Strong work ethic
- Effective communication
- EHR implementation
- Software training
- Technical support
Timeline
ELECTRONIC HEALTH RECORD CLINICAL ANALYST – IT SUPPORT SPECIALIST
HERITAGE VALLEY HEALTH SYSTEMS
03.2012 - 08.2025
NURSING ASSISTANT
UPMC PASSAVANT HOSPITAL
04.2010 - 03.2012
1st & 2nd Grade Teachers Aide
JUST LIKE HOME DAYCARE
02.2010 - 04.2010
Direct Support Professional
VERLAND FOUNDATION
01.2007 - 01.2010
High School Diploma -
Rochester High School
Associates Degree - General Studies
Community College of Beaver County
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