Amanda Jones
Hartselle,AL
Summary
Results-driven General Manager with a proven track record in customer relationship management and quality assurance. Expertise in analyzing operational data to drive efficiency and enhance staff performance.
Overview
14
14
years of professional experience
Work History
General Manager
Miss Management INC
Decatur/Hartselle, AL
07.2021 - 09.2025
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Implemented standard operating procedures to enhance operational consistency.
- Developed training programs to improve staff skills and performance.
- Collaborated with department heads to align operational goals with company strategy.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Analyzed operational data to identify areas for improvement and growth.
- Resolved escalated customer service issues in a timely manner.
- Developed and implemented operational policies and procedures to improve efficiency.
General Manager
Zaxby's
Auburn, AL
01.2012 - 07.2021
- Oversaw daily operations of food service department ensuring quality standards.
- Ensured compliance with health and safety regulations within food service operations.
- Monitored financial performance through budgeting and cost control measures in food service activities.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Performed administrative tasks including payroll processing, budgeting activities.
Education
Some College (No Degree) - Business Administration
Southern Union State CC
Opelika, ALCertified Medical Assistant Certificate - Medical Assistant
Reliant Health Career Center
Decatur, ALSkills
- Customer relationship management
- Quality assurance
- Team leadership
- Effective communication
- Time management
- Staff training and development
References
References available upon request.
Timeline
General Manager
Miss Management INC
07.2021 - 09.2025
General Manager
Zaxby's
01.2012 - 07.2021
Some College (No Degree) - Business Administration
Southern Union State CC
Certified Medical Assistant Certificate - Medical Assistant
Reliant Health Career Center