Amanda Jones
Pittsburgh,PA
Summary
Professional leasing professional prepared for success in property management roles. Extensive experience in tenant relations and lease negotiations, ensuring high occupancy and tenant satisfaction. Focused on team collaboration and adaptability, consistently delivering reliable and flexible service. Skilled in communication and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Agent /Collections Account Manager
Steiner Realty
Pittsburgh, PA
04.2025 - 02.2026
- Assisted prospective tenants in property viewings and inquiries.
- Coordinated lease agreements, ensuring compliance with company policies.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Managed collections processes to ensure timely payments and reduce outstanding balances.
- Communicated effectively with clients to resolve account discrepancies and disputes.
- Assisted in preparing eviction notices and documentation for legal proceedings.
- Assisted tenants with understanding eviction notices and legal rights during proceedings.
Income Maintenance Caseworker/Fraud Investigation
Commonwealth of Pennsylvania
Pittsburgh, PA
04.2023 - 04.2025
- Assessed client eligibility for various assistance programs and maintained accurate case records.
- Processed applications and renewals, ensuring compliance with regulations and timely service delivery.
- Conducted interviews to gather information and verify client circumstances for aid determination.
- Resolved client inquiries and concerns, providing clear guidance on program requirements and processes.
- Monitored ongoing cases, updating records to reflect changes in client status or needs effectively.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Determined if applicants met eligibility for public assistance programs.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Conducted thorough investigations of fraudulent activities to identify patterns and mitigate risks.
- Prepared detailed reports summarizing findings and recommended actions for management review and decision-making.
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
Patient Scheduling Coordinator
UPMC - UPP
Pittsburgh, PA
10.2021 - 04.2023
- Assisted in developing call center strategies to enhance customer satisfaction and operational efficiency.
- Resolved escalated customer issues effectively, maintaining high levels of client retention.
- Collaborated with other departments to improve overall company communication and customer service levels.
- Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
- Managed incoming calls and inquiries, providing accurate information to patients and staff.
- Collaborated with healthcare providers to prioritize urgent appointment requests effectively.
- Managed high volumes of inbound customer inquiries, ensuring prompt and accurate responses.
- Resolved customer issues efficiently, enhancing overall satisfaction and loyalty.
911 Operator
Allegheny County Emergency Services
Pittsburgh, PA
11.2019 - 10.2021
- Operated multi-line emergency communication systems to effectively manage incoming calls.
- Assessed caller needs quickly to determine appropriate response protocols for various emergencies.
- Coordinated with law enforcement, fire departments, and emergency medical services to ensure timely assistance.
- Documented incident details accurately in real-time, enhancing data integrity for future reference.
- Streamlined call triage processes, reducing average response times during peak operational hours.
- Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
Account Representative
Dollar Bank
Pittsburgh, PA
11.2015 - 11.2019
- Managed customer accounts, ensuring satisfaction and retention through prompt service and support.
- Developed strong relationships with clients, facilitating effective communication and understanding of their needs.
- Processed account transactions accurately, minimizing errors and enhancing operational efficiency.
- Collaborated with cross-functional teams to streamline account management processes and improve service delivery.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Education
Criminal Justice
Community College of Allegheny County
Monroeville, PA06-2027
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Contract negotiation
- Property management
- Customer service
- Critical thinking
- Data entry
Certification
- Licensed Real Estate Agent in Pennsylvania
Timeline
Leasing Agent /Collections Account Manager
Steiner Realty
04.2025 - 02.2026
Income Maintenance Caseworker/Fraud Investigation
Commonwealth of Pennsylvania
04.2023 - 04.2025
Patient Scheduling Coordinator
UPMC - UPP
10.2021 - 04.2023
911 Operator
Allegheny County Emergency Services
11.2019 - 10.2021
Account Representative
Dollar Bank
11.2015 - 11.2019
Criminal Justice
Community College of Allegheny County