Amanda Jones
Louisburg,MO
Summary
Dynamic and results-driven professional seeking a position that offers opportunities for growth and advancement, leveraging extensive knowledge, skills, and abilities to contribute effectively to organizational success. Self-motivated and dedicated with several years of experience in customer service, consistently delivering exceptional support and fostering positive relationships. Committed to enhancing team performance and driving customer satisfaction through proactive problem-solving and a collaborative approach. Eager to bring a strong work ethic and a passion for excellence to a forward-thinking company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transportation
Jones Trio LLC
Louisburg, MO
01.2020 - Current
- Achieved timely deliveries by expertly managing van and trailer operations. Enhanced route efficiency through strategic planning and organization. Ensured safe handling of goods by overseeing loading and unloading processes. Protected items during transport by utilizing appropriate wrapping techniques. Improved inventory accuracy through systematic labeling and organization. Expanded customer base by fostering strong relationships and delivering exceptional service.
- Oversaw transportation operations for diverse items, including antiques, paintings, furniture, and vehicles. Partnered with industry leaders like Chairish, 1st Dibs, and Uship to enhance service offerings. Managed in-house logistics to ensure efficient delivery.
- Facilitated cross-country travel throughout the United States, focusing on routes from the East Coast to the West Coast.
Medical Transportation Driver
Medical Transportation Management
Springfield, MO
10.2024 - 11.2025
- Ensured timely and safe transport of patients to medical appointments.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with medical staff to coordinate patient pick-up schedules.
- Assisted patients with mobility challenges, providing compassionate support during transport.
General Manager
Kum & Go
Clever, MO
12.2014 - 03.2016
- Supported team operations by managing early morning shifts and providing coverage for various shifts as needed. Collaborated with staff to ensure smooth transitions between shifts. Assisted in maintaining a productive work environment for approximately 10 employees.
- Oversaw daily operations of store to enhance efficiency. Developed and implemented strategic initiatives to boost sales and profitability. Trained and supervised staff to align with company standards. Monitored inventory levels and coordinated supply orders. Maintained a well-organized and clean store environment. Resolved customer complaints to improve satisfaction. Conducted regular performance evaluations to foster employee development. Managed financial transactions and ensured record accuracy.
- Oversaw kitchen operations, including food preparation, cooking, and inventory management.
Sales Manager
Kum & Go
Republic, MO
04.2011 - 12.2014
- Coordinated with General Manager to maintain efficient store functionality, overseeing inventory control, supervising team members, and enhancing customer satisfaction.
- Oversaw store cleanliness and organization to enhance customer experience. Managed customer service operations to ensure prompt assistance. Supervised inventory management and product quality checks. Handled cash and credit card transactions with accuracy. Compiled daily sales reports and coordinated food preparation activities.
- Coordinated recruitment and training processes for new hires, ensuring alignment with productivity standards of current employees.
- Provided support as a floater across multiple store locations when needed.
Home Health Aide
Integrity Home Healthcare
Springfield, MO
03.2010 - 04.2011
- Supported clients in personal hygiene routines and monitored vital signs, including blood pressure, while assisting with medication management.
- Achieved a clean and organized environment through effective management of laundry, dishwashing, vacuuming, cooking, and cleaning tasks. Streamlined client scheduling and appointment planning to improve overall productivity.
- Coordinated and managed transportation for clients to medical facilities, grocery stores, and beauty salons.
- Ensured a nurturing atmosphere by providing companionship and safeguarding the living environment.
- Facilitated multiple shifts, with responsibilities including overnight accommodations for clients.
Cashier
Kum & Go
Springfield, MO
04.2007 - 01.2010
- Oversaw customer service operations, managed cash handling, and ensured meticulous attention to detail.
- Coordinated and prioritized tasks across different shifts to ensure smooth workflow and operational continuity.
- Adapted to staffing needs by covering shifts at different stores when required.
Education
Associate - Medical Assisting
Everest College
Springfield, Missouri05-2010
Skills
- Excellent communication skills
- Detail oriented
- Team leadership
- Decision-making
- Adaptability
- Time management
- Self-motivation
- Multi-tasking skills
- Customer service
Certification
- First Aid/CPR Certified
Timeline
Medical Transportation Driver
Medical Transportation Management
10.2024 - 11.2025
Transportation
Jones Trio LLC
01.2020 - Current
General Manager
Kum & Go
12.2014 - 03.2016
Sales Manager
Kum & Go
04.2011 - 12.2014
Home Health Aide
Integrity Home Healthcare
03.2010 - 04.2011
Cashier
Kum & Go
04.2007 - 01.2010
Associate - Medical Assisting
Everest College