Terez williams
Aldan,PA
Summary
Enthusiastic and adaptable professional with a strong passion for cyber security, three years of proven expertise in help desk support, and a solid background in patient transport within hospital settings. Eager to leverage my diverse experiences and quick problem-solving skills to contribute to a dynamic cyber security team.
Overview
10
10
years of professional experience
Work History
Transportation
Thomas Jefferson University Hospital
Philadelphia, Pa
11.2013 - Current
- Safely and efficiently transported patients to and from various departments within the healthcare facility, including operating rooms, diagnostic imaging centers, and treatment areas
- Demonstrated exceptional customer service skills by providing reassurance and support to patients throughout the transportation process, ensuring their comfort and safety at all times
- Collaborated with nursing staff, physicians, and other healthcare professionals to maintain effective communication and timely patient transfers
- Adhered to infection control protocols, maintaining a clean and sanitized transport environment to prevent cross-contamination and ensure the well-being of patients and staff
- Assisted with the lifting and transferring of patients from beds, stretchers, or wheelchairs, prioritizing patient safety and employing proper body mechanics
- Maintained accurate records of patient transports and ensured proper documentation in electronic health records (EHR) and other relevant systems
- Conducted routine inspections of transport equipment to identify and report any malfunctions or potential hazards, contributing to the continuous improvement of equipment maintenance processes.
Help Desk Analyst ( Part Time )
Taking Time to Care
Lansdowne, Pa
04.2019 - 08.2022
- Conducted remote assistance sessions to guide end-users through issue resolution, ensuring clear communication and step-by-step instructions to promote user understanding
- Assisted in maintaining the IT knowledge base by contributing to documentation and FAQs, enabling users to troubleshoot common issues independently
- Contributed to process improvement initiatives by identifying recurring issues and suggesting solutions to enhance the overall efficiency of the help desk operations
- Maintained up-to-date knowledge of the organization's software applications, hardware configurations, and network infrastructure to provide accurate and relevant support to end-users
- Demonstrated exceptional customer service skills by empathetically addressing end-users' concerns and providing timely updates on issue status and resolution progress
- Participated in ongoing training sessions and workshops to stay updated on the latest technology trends and advancements in IT support practices.
Education
Associate in Information Technology - Programming/Cyber Security -
Delaware County Community College
12-2024
Skills
- Customer Service
- Scheduling
- Attention to Detail
- Time Management Abilities
- Analytical Skills
- Excellent Communication
- Adaptability
- Multitasking and Time Management
- Task Prioritization
- Teamwork and Collaboration
- Critical Thinking
- Analytical Thinking
- Reliability
Affiliations
- Coding
- programming
References
References available upon request.
Timeline
Help Desk Analyst ( Part Time )
Taking Time to Care
04.2019 - 08.2022
Transportation
Thomas Jefferson University Hospital
11.2013 - Current
Associate in Information Technology - Programming/Cyber Security -
Delaware County Community College
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