AMANDA KANE
BATTLE CREEK
Summary
Retail management expert with significant experience at Batteries Plus Bulbs, specializing in inventory control, customer service and Keyfob programming. Demonstrated ability to increase commercial sales through strategic partnerships and improve staff productivity. Skilled in team training and enhancing customer satisfaction, utilizing strong problem-solving capabilities to surpass operational objectives.
Overview
22
22
years of professional experience
Work History
Store/Commercial Manager
Batteries Plus Bulbs
Battle Creek
01.2022 - Current
- Manage store operations, ensuring efficient inventory and secure cash handling.
- Boosted commercial sales through strategic B2B partnerships.
- Streamlined scheduling to optimize staff productivity.
- Implemented key programming services, enhancing customer satisfaction.
- Conducted bank transactions, ensuring financial accuracy and security.
- Drive commercial revenue growth through strategic B2B partnerships while managing daily operations and maintaining precise inventory tracking
- Orchestrate comprehensive store management including staff scheduling, secure cash handling, and specialized automotive key programming services
- Develop efficient operational workflows while expanding commercial sales channels and enhancing technical service capabilities
- Lead multi-faceted store operations, balancing inventory management, staff development
- Spearhead store operations while cultivating B2B partnerships, optimizing inventory management
Beauty Advisor
Kohls
Battle Creek
02.2017 - 01.2020
- Guided clients through personalized beauty journeys, providing expert advice on cosmetics and fragrances.
- Demonstrated makeup application techniques to enhance customer experience.
- Advised customers on beauty products and skincare routines.
- Assisted customers in selecting suitable fragrances and cosmetics.
- Maintained product displays to ensure an appealing shopping environment.
- Collaborated with team members to manage inventory levels effectively.
- Educated clients on new product launches and promotions regularly.
- Handled customer inquiries and resolved complaints professionally.
- Trained new staff on product knowledge and sales techniques consistently.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Finalized purchases and processed payments.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Ensured that all displays were neat and organized at all times.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Created customized beauty solutions with makeup applications and skincare recommendations.
- Managed desk operations to ensure smooth transactions and enhance customer experience.
- Promoted rewards programs, fostering loyalty and encouraging repeat business.
- Maintained product knowledge and trends to optimize inventory management.
- Partnered with customers to elevate their beauty experience through consultations.
- Ensured adherence to store standards while supporting sales initiatives.
Point of Sale Associate
Big Lots
Battle Creek
03.2016 - 02.2017
- Managed point-of-sale operations, ensuring smooth transactions, and resolving customer issues.
- Processed returns efficiently, maintaining customer satisfaction, and store reputation.
- Implemented price changes accurately, contributing to inventory management.
- Organized store zones to enhance product visibility and customer navigation.
- Promoted rewards program, increasing customer engagement and loyalty.
- Managed point-of-sale operations and returns processing while maintaining accurate cash handling and inventory tracking for retail transactions
- Streamlined price change implementations and zone store management, enhancing operational efficiency and product accessibility
- Drove customer engagement through rewards program enrollment while delivering personalized shopping experiences and resolving inquiries
Customer Service Representative
Once Upon A Child Franchise
Battle Creek
01.2014 - 03.2016
- Assisted customers with inquiries and resolved issues promptly.
- Addressed customer complaints empathetically, ensuring satisfaction and retention.
- Participated in team meetings to discuss challenges and share best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful
- circumstances and effectively diffused tense situations.
- Guided customers through product selections and service options effectively.
- Maintained accurate records of customer interactions and transactions daily.
- Trained new representatives on company policies and customer service protocols.
- Collaborated with team members to enhance service delivery standards.
- Checked customers in, in an orderly fashion, ensuring that their tickets and the products they brought in to sell were together, treated with the utmost respect, and properly went through and thoroughly checked for smells, stains, pilling, rips, holes, normal wear and tear, etc. Ultimately, making the decision to buy from the customer or pass based on the aforementioned factors.
- Entered each product that was deemed sellable into the system, ensuring proper descriptions as far as sex, brand, size, color, damage, or lack thereof, in order to come up with the best buy price, in order to meet appropriate profit margins.
- Once the process was completed, the merchandise was then tagged, separated, and put in the proper area according to boy/girl, size, clothing piece, color wheel, toy, infant accessory, etc.
- Informed customers about purchasing procedures, and processed payments.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Housekeeper
Merry Maids
Battle Creek
06.2003 - 04.2005
- Perform thorough home cleaning, ensuring spotless living spaces and enhanced client satisfaction.
- Execute comprehensive vacuuming and mopping, maintaining high standards of cleanliness.
- Efficiently clean bathrooms and kitchens, improving hygiene and client comfort.
- Skillfully make beds and organize spaces, contributing to a welcoming environment.
- Clean windows and baseboards, enhancing overall home appearance and client approval.
- Maintained pristine conditions across residential properties, implementing systematic cleaning protocols and ensuring thorough sanitization of critical areas.
- Optimized cleaning efficiency through strategic time management, consistently exceeding client expectations while maintaining strict quality standards.
- Collaborated with team members to coordinate comprehensive household maintenance, adapting cleaning approaches based on specific client requirements.
- Developed customized cleaning solutions for diverse property types, identifying and addressing unique maintenance challenges effectively.
Education
GED -
B C Sr High School
Battle Creek, MI06.2000
Skills
- Customer service and support
- Problem solving
- Staff training
- Cash handling
- Time management
- Effective communication
- Team collaboration
- Attention to detail
- Inventory control
- Retail management
- Loss prevention
- Point of sale systems
- Team leadership
- Sales techniques
- Visual merchandising
- Customer relationship management
- Store management
- Wise certified in keyfob programming and A9 miracle machine key Cutting
Timeline
Store/Commercial Manager
Batteries Plus Bulbs
01.2022 - Current
Beauty Advisor
Kohls
02.2017 - 01.2020
Point of Sale Associate
Big Lots
03.2016 - 02.2017
Customer Service Representative
Once Upon A Child Franchise
01.2014 - 03.2016
Housekeeper
Merry Maids
06.2003 - 04.2005
GED -
B C Sr High School