Amanda Kennedy-Mabande
Romulus,MI
Summary
Health Informatics professional accustomed to handling sensitive and confidential records while thriving in deadline-driven environments. Polished in developing information systems for medical establishments to provide top-quality care. Valued contributor focused on accurately capturing, storing, securing and wielding healthcare data.
Overview
8
8
years of professional experience
Work History
Training Coordinator
Trinity Health Livonia
03.2023 - Current
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with leadership to identify, plan, align, and address training needs.
- Scheduled and coordinated training sessions, including booking training rooms for new hires.
- Compiled training modules and related course materials.
Health Informatics Specialist
Trinity Health Livonia
05.2021 - Current
- Assists with systematically evaluating current workflow and formulating outcomes for groups of patients and/or organizational processes within an area of expertise.
- Served as liaison between end-users and health IT team.
- Integrates quality improvement and safety enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards and evidence in a healthcare setting.
- Monitors outcome and evaluates user adoption of current and newly implemented health information technology and functionality.
- Leads/facilitates/attends focus groups and meetings as needed to strategize workflow issues.
- Participates in implementation of clinical information and management systems.
- Understands system requirements and integrate them into development of health information technology systems as applicable.
- Establishes processes and mechanisms that obtain and respond to clinician feedback.
- Illustrates the impact of personal health records, patient-supplied data, patient portals and other patient-enabling technologies on clinical care.
EpicCare Link Coordinator
Trinity Health Livonia
03.2020 - Current
- Responsible for technical expertise in the analysis, design and build of the EpicCare link application, along with managing projects related to EpicCare link.
- Works as a liaison between physician extenders and Epic TogethCare team with respect to design, build, implementation, testing, and validation
- Understand the integration between EpicCare Link and other Epic applications.
- Assist with training end users on functionality of EpicCare link.
- Respond to EpicCare Link reported problems and issues, either by Servicenow tickets or direct contact.
Physician Coach
Trinity Health Livonia
04.2018 - 05.2021
- Responsible for supporting physicians, physician extenders, nurses and ancillary staff in the utilization of multiple clinical information systems that impact their workflow.
- Communicated and worked to resolve problems, requests and other issues, participates in testing, upgrades and as a project team member for special projects.
- Defined training needs and training new and existing providers on new and existing application/system.
- Provided coaching during and after training for providers.
- · Provided at-the-elbow support to Providers during and following Go-Live.
- Created job aids for physician and end user remote access.
- Created templates for provider note types.
- Requested all user management activities, including new user setup, terminated user shutdown, and access changes. Document all changes using ServiceNow.
- Other duties as assigned.
Patient Care Assistant
Trinity Health Livonia
03.2015 - 04.2018
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Master of Science - Health Informatics And Information Management
Davenport University
Grand Rapids, MI04.2018
BBA - Management
Stella Maris Polytechnic University
Monrovia, Liberia08.2013
Associate of Arts - Management
Stella Maris Polytechnic University
Monrovia, Liberia08.2011
High School Diploma -
St. Teresa Convent
Monrovia, Liberia07.2007
Skills
- Epic EMR
- Microsoft Authenticator
- Dragon Medical One
- ServiceNow
- Microsoft Office Suite
- QuickBase
- Healthstream
- User Assistance
- Training Providers
- User Acceptance Testing (UAT)
Timeline
Training Coordinator
Trinity Health Livonia
03.2023 - Current
Health Informatics Specialist
Trinity Health Livonia
05.2021 - Current
EpicCare Link Coordinator
Trinity Health Livonia
03.2020 - Current
Physician Coach
Trinity Health Livonia
04.2018 - 05.2021
Patient Care Assistant
Trinity Health Livonia
03.2015 - 04.2018
Master of Science - Health Informatics And Information Management
Davenport University
BBA - Management
Stella Maris Polytechnic University
Associate of Arts - Management
Stella Maris Polytechnic University
High School Diploma -
St. Teresa Convent