Amanda K. Geiger
Hobart,USA
Summary
Demonstrated strong performance through consistent achievement of goals at current position. Supported team initiatives by embracing new learning opportunities and tackling challenges. Contributed positively to workplace culture by sharing knowledge and assisting colleagues.
Overview
28
28
years of professional experience
Work History
Collection Customer Service Representative
VELERA
Telecommute, IN 47720 United States (remote)
04.2023 - Current
- Managed inbound and outbound collections calls to resolve customer inquiries efficiently.
- Utilized CRM software to track account statuses and document payment arrangements.
- Developed personalized payment plans to accommodate diverse customer needs.
- Trained new team members on best practices for effective collection strategies.
- Collaborated with cross-functional teams to enhance customer service delivery standards.
Legal Collector
Blitt & Gaines P.C
02.2022 - 04.2023
- Oversaw all incoming communications regarding legal matters, including lawsuits and garnishments. Initiated outbound collection efforts and negotiated payment arrangements. Administered payment processing and automated payment setups while preparing accounts for finalization.
Manager
Automotive Additions
Merrillville, IN
06.2019 - 01.2022
- Oversaw appointment scheduling and sales quote generation for new job opportunities. Managed order processing and invoicing while monitoring sales performance and profit margins. Led training initiatives for new hires and directed the management of all rim and tire accounts, acquiring expertise in tire conversions and rim bolt patterns.
Customer service for Nissan and Infiniti vehicles
Teletech
Westlake, OH
10.2018 - 06.2019
- Managed incoming calls to provide customer support and resolve complaints. Oversaw the programming of new vehicles utilizing Infiniti InTouch and NissanConnect services to enhance user experience.
Head of General Cleaning Crew
JSI Janitorial Services
Sheffield, OH
10.2017 - 09.2018
- Clean and sanitize all Dr. Office and patient waiting rooms. Handle all call off situations.
Account Management / Collections
Weltman Weinberg & Reis
Brooklyn, OH
10.2015 - 06.2016
- Achieved customer satisfaction by addressing inquiries on payment options and arrangements. Successfully contacted customers to implement payment plans, ensuring accounts were brought current. Initiated legal proceedings for accounts that did not comply with payment arrangements.
Scheduling/Office Manager
Heritage Home Health
Rocky River, OH
10.2013 - 02.2014
- Resolved customer inquiries and complaints effectively. Streamlined scheduling processes for home health care aides on a monthly basis. Addressed call-off situations and enforced aide discipline to maintain service quality. Achieved compliance with state aide testing requirements. Facilitated accurate timesheet entries for payroll processing. Coordinated aide schedules to ensure licensing remains up to date. Scheduled nurse visits for state re-evaluations in line with the passport program and Medicaid/Medicare standards.
Scheduling Coordinator/Receptionist
Visiting Angels
Amherst, OH
03.2013 - 08.2013
- Managed incoming calls from customers and prospective clients. Oversaw staff scheduling and monitored time card accuracy. Facilitated interview scheduling and application processing for new hires.
Legal Assistant (Externship)
Help Us Save Us
Elyria, OH
06.2012 - 09.2012
- Answered phone calls, greeted visitors, participated in fundraisers and assisted with the legal aspects of grant writing
Collection Representative
C.N.A.C Finance
Amherst, OH
05.2003 - 12.2009
- Managed clients with past due accounts, arranged customer payment schedules, posted customer payment and loan modifications
Customer Service and Accounting Representative
Morning Journal
Lorain, OH
06.1997 - 05.2003
- Managed customer delivery issues to enhance satisfaction. Oversaw phone communication to address inquiries. Maintained accurate data entry for operational efficiency. Administered billing processes for timely payments. Supervised collection efforts on past due accounts. Compiled comprehensive month-end reports for review.
Education
Associate's Degree - Legal Assistant
Ohio Business College
Sheffield, OH09.2012
General Education Classes
Lorain County Community College
Elyria, OH08.2009
Skills
- Word Processing
- Microsoft Office Suite
- Spreadsheets
- Legal Terminology
- Legal Writing
- Legal Office Procedures
- Research Design
- Estate Planning and Family Law
- Torts
- Civil Procedures
- Criminal Procedures
- Cultural Diversity
- Introduction to Business
- Professional Development
- Business Law
- Interpersonal Communication
- IT Literacy and Research
- Type 35 wpm
Timeline
Collection Customer Service Representative
VELERA
04.2023 - Current
Legal Collector
Blitt & Gaines P.C
02.2022 - 04.2023
Manager
Automotive Additions
06.2019 - 01.2022
Customer service for Nissan and Infiniti vehicles
Teletech
10.2018 - 06.2019
Head of General Cleaning Crew
JSI Janitorial Services
10.2017 - 09.2018
Account Management / Collections
Weltman Weinberg & Reis
10.2015 - 06.2016
Scheduling/Office Manager
Heritage Home Health
10.2013 - 02.2014
Scheduling Coordinator/Receptionist
Visiting Angels
03.2013 - 08.2013
Legal Assistant (Externship)
Help Us Save Us
06.2012 - 09.2012
Collection Representative
C.N.A.C Finance
05.2003 - 12.2009
Customer Service and Accounting Representative
Morning Journal
06.1997 - 05.2003
General Education Classes
Lorain County Community College
Associate's Degree - Legal Assistant
Ohio Business College