Amanda Kiefer

● Connected community services to staff, students, and families.

● Supported the behavioral, mental health, and academic needs of students.

● Established collaborative professional relationships.

● Advocated for students and families.

● Collaborated with advocates and therapists from the Community Violence Intervention Center (CVIC).

● Collected non-identifying data and outcomes regarding students and families served.

● Attended trainings and meetings to enhance coordination of services.

● Developed strong independent working skills as well as team building skills.

● Consulted with nearby agencies to receive donations for families, food assistance, etc.

● Wrote a proposal and obtained grant money to purchase feminine products for students.

● Worked with Aunt Flow (Columbus, Ohio) to purchase the feminine products and dispensers to place in the school bathrooms. Students no longer had to pay for products from old dime dispensers.

● Worked as a part of a committee to end youth homelessness.

● Advocated for youth injustice.

● Strengthened leadership skills.

● Assisted in writing proposals to HUD to determine how the millions in annual funding would be used to help at-risk youth.

● Attended meetings with senior program officers who worked with True Colors United and other members from around the U.S.

● Coordinated community plan goals in North Dakota for our homeless & at-risk youth.

● Worked with clients with severe mental and behavioral health, intellectual and developmental disabilities, etc.

● Competency with target case management (TCM) and documentation.

● Direct involvement working with youth and providing care coordination and case management.

● Brought youth out into the community and assisted in the development of social skills and supporting their goals.

● Application counselor and housing facilitator for North Dakota Rent Help and other supports.

● 1915i Services Care Coordinator

● Medicaid Specialist

● Case noting ability

● Built trusting relationships with clients and other working professionals.

● Provided mediation between clients, landlords, or other parties.

● Assisted clients with many services, including application assistance, housing facilitation, medical, social, employment, and educational needs, and linking to beneficial services within the community, while providing guidance and support.

● Made ethical and professional decisions.

● Client intake and referrals proficiency

● Client follow up and treatment plans coordination

● Medicaid billing and documentation in Excel spreadsheets skills

● Coordination of the entire business.

● Including, but not limited to; answering phones, scheduling and confirming appointments, authorizing payments and insurance, customer service skills, dental terminology, documentation, follow through, and multitasking.

● Became proficient in many skills within a limited amount of time.

● Taught social and emotional learning and academics to Grades K-2.

● Supervised first grade lunch and third grade breakfast.

● Managed a total of 11 classes with no experience, 13 including my supervision time, seeing over 300 students daily.

● Taught one on one math interventions with third grade students.

● Learned various skills, including but not limited to, time management, lesson planning, preparation for last minute lessons and changes, independence working in a profession that was new to me, quick thinking, how to support students with behavioral problems, etc.

● Shared personal experience at the 2021 “Judd Sondreal Memorial Rise and Shine for Peace Breakfast.”

● 600+ donors at the Ralph Engelstad Arena heard my story and saw that their funding of over $350K made a difference in the lives of domestic violence, sexual assault, stalking, and abuse survivors within the Grand Forks Community.

Sept. 2021

● Spoke at the “Take Back the Night” rally, honoring Dru Sjodin and opened the community’s eyes to sexual assault, stalking, violence, and the harsh aftermath victims face.

Oct. 2017

● Spoke at the “Break the Silence” rally, advocating for change and giving hope for domestic violence, sexual assault, stalking, and abuse survivors. Oct. 2016

● Each experience helped spread awareness regarding domestic violence, stalking, abuse, and sexual assault in the Grand Forks and surrounding communities.

● Worked with various types of clients, some having severe mental health.

● Took phone calls in the Hope Care Center, building trusting relationships with clients.

● Oversaw daily pantry operations in the Hope Care Center.

● Assisted clients through the Hope Church offices.

● Aided in the case management of clients during Benevolence.

● Took case notes and documented client interactions in our client tracker system.

● Collaborated with other agencies regarding funding utilization by clients and to see if we could split the cost with other agencies to help the clients.

● Experienced working with various populations, behaviors, and severe mental illness.

● Priced items as well as managed the till (cash handling).

● Interacted with customers and organized merchandise.

● Strengthened customer service skills.

● Worked alongside volunteers with developmental and intellectual disabilities.

● Oversaw daily operations, including opening and closing the store, balancing the consignment cash balance, verifying opening and closing cash register balances, making deposits, filling out required paperwork, and managing the POS system.

● Supervised new hires, helped train, and various other tasks.

● Proficiency in basic math skills and paperwork.

● Provided a positive and friendly environment for customers and colleagues.

● Assisted volunteers who had developmental and intellectual disabilities.

● Cared for infants and children up to age 12.

● Escorted the school-aged children to the pool, baseball practice, and the library daily.

● Managed arts and crafts as well as other activities.

● Learned patience and how to work independently as a leader, while caring for multiple children.

● Became a role model whom kids trusted talking to if they were in trouble or needed guidance.

● CPR and First Aid Certification