Amanda Kinzie
Brighton,CO
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills. Proficient in multitasking and documentation.
Hardworking employee enthusiastic about learning in any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Customer service professional with solid background in managing customer interactions and ensuring satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Christian Brothers Automotive Corporation
05.2025 - 05.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Caliber Collision
06.2023 - 05.2025
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Coordinated effectively with Insurance companies, technicians and management staff, ensuring seamless communication throughout the entire service process.
Paraprofessional
Weld County School District RE3J
01.2020 - 05.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Fostered positive learning environment, managing classroom behavior effectively.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Administered tests and assessments to evaluate student progress and performance.
Office Manager
J&S Auto Body, Inc.
04.2014 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted Service Advisor role between customers, insurance and technicians.
- Oversaw purchasing activities by ordering, stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Accounting
Brighton High School
Brighton, CO05-2005
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Service scheduling
- Documentation and reporting
- Quality control
Timeline
Service Advisor
Christian Brothers Automotive Corporation
05.2025 - 05.2025
Service Advisor
Caliber Collision
06.2023 - 05.2025
Paraprofessional
Weld County School District RE3J
01.2020 - 05.2023
Office Manager
J&S Auto Body, Inc.
04.2014 - 12.2019
Accounting
Brighton High School
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