Amanda Kiser
Morehead,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and insurance industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Insurance Specialist
CORE Health Centers Of Morehead
Morehead, Kentucky
06.2020 - Current
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Maintained confidentiality of patient finances, records and health statuses.
- Utilized ChiroTouch to document and track customer account details.
- Communicated effectively with members of operations, finance and clinical departments.
- Communicated verification and authorization status updates with Billing department to facilitate decision-making for patient admissions and insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Assistant Manager
Stage Stores
Morehead, Kentucky
10.2018 - 06.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Insurance Specialist
Kentucky Pain Institute
Morehead, Kentucky
01.2014 - 05.2016
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
Education
Diploma/Certificate - Medical Assisting
The Medical Institute of Kentucky
Lexington, KY01.2014
High School Diploma -
West Carter High School
Olive Hill, KY06.2002
Skills
- Form Completion and Submission
- Policyholder Communication
- Policy Renewals
- Claims Information Gathering
- Client Prospecting
- Administrative Support
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Customer Data Confidentiality
- Data Entry and Maintenance
- Understanding Customer Needs
- Issue and Complaint Resolution
Timeline
Insurance Specialist
CORE Health Centers Of Morehead
06.2020 - Current
Assistant Manager
Stage Stores
10.2018 - 06.2020
Insurance Specialist
Kentucky Pain Institute
01.2014 - 05.2016
Diploma/Certificate - Medical Assisting
The Medical Institute of Kentucky
High School Diploma -
West Carter High School
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