Kathy Osborne

AbbVie Endocrinology

10.2015 - Current

Maintained high standards of customer service by building relationships with clients.
Processed eligibility and benefits verification and authorization requests.
Maintained confidentiality of patient finances, records, and health statuses.
Resolved discrepancies in insurance payments by collaborating with carriers.
Provide insurance coverage, verification details prior authorization statues and alternate funding options for existing and newly launched products. Provide offices with current plan forms, portals, and websites for prior authorizations and appeal submissions.
Utilize all internal and external electronic tools, communicate/collaborate with payors and providers to investigate insurance coverage efficiently.
Identify potential Adverse Event situations for reporting to Pharmacovigilance ensuring AbbVie meets FDA regulations.
Work cross-functionally to identify and share opportunities for process and productivity improvements.
Understand and comply with all required training, including federal, state and local pharmacy laws, HIPPA policies and guidelines, and the policies and procedures of AbbVie.
Meet or exceed department stands relative to performance and quality metrics. Perform additional tasks, activities and projects as deemed necessary by management.

Summary