Amanda K. Lewis
GA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery driver
Spark
05.2024
- Use company provided software to review details for orders
- Facilitated order fulfillment by adhering to detailed written guidelines for shopping and delivery.
- Enhanced customer satisfaction through proactive issue resolution and support initiatives.
- Managed multiple assignments effectively, adhering to strict deadlines to maintain workflow continuity.
- Navigated delivery routes efficiently to ensure timely package arrival.
- Communicated effectively with customers to address inquiries and resolve issues
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers.
Secretary/ Office Manager
B Team Plumbing LLC
10.2024 - 12.2025
- Customer service
- Managed incoming phone calls to ensure efficient communication and customer support.
- Maintained daily report documents, memos and invoices.
- Coordinated dispatch activities to ensure timely service delivery and schedule adherence.
- Oversaw organization and management of files and correspondence.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted in invoicing and billing processes to ensure accuracy.
Emergency Medical Technician
Total Access Urgent Care
03.2023 - 09.2024
- Assessed and prioritized patient conditions for timely medical intervention.
- Delivered basic life support to ensure patient safety and well-being.
- Assisted in performing lab draws to collect patient samples. Supported healthcare team in ensuring accurate sample handling. Contributed to maintaining a sterile environment during procedures.
- Wound care
- Facilitated efficient patient flow in fast-paced environments. Supported healthcare teams in managing patient interactions effectively. Assisted in maintaining optimal service delivery standards.
- Facilitated effective communication strategies to enhance team collaboration.
- Optimized scheduling and prioritization of tasks to enhance productivity.
- Utilized critical thinking to assess situations and inform decision-making processes.
- Demonstrated flexibility in adjusting to changing priorities and environments.
- Facilitated communication with patients and families to provide essential information and support. Fostered understanding of treatment plans and care options. Assisted in addressing concerns and questions to enhance patient experience.
- Managed comprehensive documentation processes to ensure accuracy and compliance.
- EMR Systems
- Exhibited empathy and patience while addressing concerns and providing support to individuals.
- Conducted thorough patient assessments to identify critical health issues and prioritize interventions
Education
Emergency Medical Technology - Emergency Medicine
Jefferson College
Imperial, MO05-2022
Hi-Set - High School Diploma
Jefferson College
Hillsboro, MO12.2020
Skills
- Strong written/ Verbal communication
- Accurate data entry
- Skilled in Microsoft tools
- Payment processing
- Effective problem resolution
- Strong attention to detail,
- Problem-solving skills
- Prioritization and scheduling
- Consistent self-regulation
- Goal-oriented motivation
- Strategic prioritization abilities
- Strong organizational skills
- Proficient in managing multiple tasks
- Customer service excellence
- Professional telephone demeanor
- Documentation
Certification
- National EMS certification
- Bureau of EMS, NREMT Licence
- AHA BLS / CPR / AED
- Fema's National Incident Management System 100, 200, 700, & 800
- Incident Management and Response
- Incident command for Initial Response
- Class B CDL drivers licence
Timeline
Secretary/ Office Manager
B Team Plumbing LLC
10.2024 - 12.2025
Delivery driver
Spark
05.2024
Emergency Medical Technician
Total Access Urgent Care
03.2023 - 09.2024
Emergency Medical Technology - Emergency Medicine
Jefferson College
Hi-Set - High School Diploma
Jefferson College