Amanda Klink
Johnsonburg,PA
Summary
Proven track record in enhancing patient satisfaction and streamlining operations at Penn Highlands DuBois through expert customer service and HIPAA compliance. Skilled in insurance verification and maintaining confidentiality, demonstrated ability to multitask and foster positive relationships, significantly improving patient experience and operational efficiency.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Penn Highlands DuBois
Ridgway, PA
05.2006 - Current
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Trained new staff on filing, phone etiquette and other office duties.
- Recently promoted to administrative coordinator of the practice.
Medical Transcriptionist
Elk Regional Health Center
Saint Marys, PA
11.2005 - 05.2006
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
Sales Associate
Sheetz
Ridgway, PA
09.2000 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Business Administration - Business Administration And Management
Jamestown Business College
Jamestown, NY05.2003
Skills
- Customer Service
- HIPAA Compliance
- Medical terminology knowledge
- Insurance Verification
- Payment Collection
- Charge Entry for billing office visits
- Scheduling appointments
- Multitasking and Organization
- Punctual and Hardworking
- Caring and Empathetic
Timeline
Patient Service Representative
Penn Highlands DuBois
05.2006 - Current
Medical Transcriptionist
Elk Regional Health Center
11.2005 - 05.2006
Sales Associate
Sheetz
09.2000 - 12.2005
Associate Of Business Administration - Business Administration And Management
Jamestown Business College