Amanda Koehn

- Promoted to General Manager in less than three years based on demonstrated leadership, operational performance, and ability to successfully manage business operations.
- Turned around an underperforming operation generating approximately $100,000 per month, increasing monthly income to more than $200,000, with one reported period exceeding $250,000 per month.
- Increased storage occupancy from approximately 55%–60% to 90% by identifying operational gaps, coaching employees, and improving execution of company programs.
- Successfully operated and developed a ground-up/$0-income location, growing the operation to more than $200,000 in monthly income.
- Trained and coached employees on proper implementation of company programs, procedures, and customer-service expectations.
- Led employee performance management, including coaching, accountability, performance reviews, goal setting, and development.
- Participated in hiring and interviewing employees and helped place team members in positions aligned with business needs.
- Managed workforce scheduling and staffing to support customer demand and operational requirements.
- Monitored business KPIs and used performance information to identify opportunities for improvement.
- Managed daily operational challenges involving employees, customers, equipment, scheduling, revenue, and facility performance.
- Implemented company policies and procedures while maintaining operational consistency and employee accountability.
- Received recognition for increasing the operation by 200 units compared with the previous year.
- Earned performance-based bonuses for significant increases in business income.
- Received annual salary increases following successful manager performance reviews.
- Developed employees through hands-on coaching and leadership, with a focus on helping team members become more effective and successful in their roles.

Seeking to transition extensive hands-on management experience into a Business Operations, People Operations, HR Operations, Training Operations, or Workforce Operations role