Amanda Koontz
Kodak,USA
Summary
Experienced with patient care, clinical support, and emergency response. Utilizes effective communication and critical thinking skills to manage patient needs and coordinate with healthcare teams. Track record of maintaining patient safety and delivering compassionate care in diverse medical settings.
Experienced healthcare professional prepared for this role with strong emphasis on patient care and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Healthcare professional with solid background in providing high-quality patient care and clinical support. Recognized for collaborative teamwork and results-driven approach, consistently adapting to changing medical needs and priorities. Skilled in patient assessment, medication administration, and maintaining accurate medical records.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phone Nurse CCMA,CXT
Summit Medical Group
Powell, TN
10.2014 - Current
- I triage phone calls and schedule appointments. I get prior authorizations as needed. I also do referrals as needed and schedule tests as ordered. I also refill medications as needed. I schedule Medicare wellness visits. I have a valid CPR license.
- Regular monitoring Quality and HEDIS reports.
- Assisting provider to obtain 5 stars in all categories.
- Assisting in training new employees on Quality measures and reporting.
- Assisted manager with Quality workflows.
Medical assistant
U.T. Family Physicians Seymour
Seymour, TN
12.2012 - 03.2014
- With x ray I assist patients to rooms and take vitals. I do diagnostic testing as ordered. I do injections and x rays as ordered. I call and send in medications as requested. I use EMR daily for patient records. I assist with gynecological exams as needed and prepare wet prep on microscope. I make STAT appointments as needed.
Phone Nurse Medical Assistant
Summit Medical Group Fountain City Family Physicians
Knoxville, TN
08.2009 - 12.2012
- With X ray I assisted patients to rooms and did vitals. I did diagnostic testing as ordered. I gave injections as ordered. I drew blood on all patients as ordered. I did x rays as needed. I did phone triage, called in prescriptions and sent messages to doctors.
File Clerk/Medical Assistant
Summit Medical Group Dr. Bozeman
Sevierville, TN
09.2006 - 08.2009
- I filed charts and pulled charts that needed to be pulled for the next day. I pulled charts for messages and for phone calls. I then began training as a medical assistant. I assisted patients to the rooms, took vitals, and did diagnostic testing as ordered. I gave immunizations to pediatrics as ordered. I recorded all information into chart. I scheduled referrals and tests. I also would get precertifications for the tests.
Education
High School Diploma -
Sevier County High School
Sevierville, TN01-1998
Certification - Certified Medical Assistant
Roane State Community College
Harriman, TN10-2014
Skills
- EMR, Vital Signs, Injections, Patient Care
- Medication administration
- Direct patient care
- Patient care
- Patient assessment
- Clinical documentation
- Care coordination
- HIPAA protocol adherence
- Patient care and education
- Compassion and empathy
- Taking vitals
- Team coordination
- Data collection
- Professional bedside manner
- Quality reporting
Certification
- Certified Clinical Medical Assistant (CCMA) October 2014 to December 2020
- ARRT Certified x-ray technician December 2019 Chest Extremities
- CPR January 2018 to January 2020
Languages
English
Native or Bilingual
Additional Information
SKILLS I am proficient in AllScripts. I have had x ray license 15 years. I have good customer service skills. Phelbotomy skills 20 years. I have done medicare wellness exams.
Timeline
Phone Nurse CCMA,CXT
Summit Medical Group
10.2014 - Current
Medical assistant
U.T. Family Physicians Seymour
12.2012 - 03.2014
Phone Nurse Medical Assistant
Summit Medical Group Fountain City Family Physicians
08.2009 - 12.2012
File Clerk/Medical Assistant
Summit Medical Group Dr. Bozeman
09.2006 - 08.2009
High School Diploma -
Sevier County High School
Certification - Certified Medical Assistant
Roane State Community College