Amanda Kozar
Lombard,IL
Summary
Focused with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring to uphold company policies and standards. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and time management. Motivated to learn, grow and excel.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
21
21
years of professional experience
Work History
ACCOUNT MANAGER
ARENA AMERICAS
Oak Creek, WI
04.2023 - Current
- Collaborated with cross-functional teams to deliver customized solutions aligned with client needs.
- Managed project timelines and budgets, ensuring successful execution of client programs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of multiple national accounts, ensuring timely communication and effective problem resolution.
DIRECTOR OF OPERATIONS
M&M EVENT RENTAL
01.2013 - 01.2015
- Streamlined operational workflows to enhance efficiency and reduce overhead costs.
- Led cross-functional teams in planning and executing large-scale events, ensuring seamless coordination.
- Analyzed logistical processes for continuous improvement in service delivery and client satisfaction.
- Mentored staff on best practices in operations management, fostering a culture of excellence.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
INVENTORY CONTROL MANAGER
M&M EVENT RENTAL
01.2011 - 01.2013
- Managed inventory levels to ensure optimal stock availability for events.
- Developed standard operating procedures for inventory management processes.
- Oversaw physical counts and reconciliations to ensure accuracy of inventory records.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
INSIDE SALES MANAGER
M&M EVENT RENTAL
01.2008 - 2011
- Developed and implemented training programs to enhance product knowledge and sales techniques among staff.
- Fostered relationships with key clients, resulting in increased customer loyalty and repeat business opportunities.
- Mentored junior sales associates, providing guidance on best practices and performance improvement strategies.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
INSIDE SALES
M&M EVENT RENTAL
01.2005 - 01.2008
- Developed relationships with new and existing customers by learning preferences and managing regular communications
- Entered sales contracts for orders obtained and submitted for client and company processing
- Emphasized product features based on customer needs and answered questions regarding products and availability
- Managed friendly and professional customer interactions at all times over the phone, through email and in person
Education
Industry Education
01-2015
High School Diploma -
Glenbard East High School
Lombard, IL01-2004
Skills
- Windows
- MacOS
- Microsoft Office
- Excel
- Outlook
- Google Drive
- Alert IMS
- Alert CSR
- PartyCAD
- Account management
- Customer service
- Teamwork and collaboration
Timeline
ACCOUNT MANAGER
ARENA AMERICAS
04.2023 - Current
DIRECTOR OF OPERATIONS
M&M EVENT RENTAL
01.2013 - 01.2015
INVENTORY CONTROL MANAGER
M&M EVENT RENTAL
01.2011 - 01.2013
INSIDE SALES MANAGER
M&M EVENT RENTAL
01.2008 - 2011
INSIDE SALES
M&M EVENT RENTAL
01.2005 - 01.2008
Industry Education
High School Diploma -
Glenbard East High School