Amanda Kubitz
Spencerport
Summary
Dynamic General Manager with a proven track record at Clutch on The Canal, excelling in event coordination and team leadership. Expert in cost control and payroll administration, I foster a collaborative environment that enhances customer service and drives operational efficiency. Committed to achieving results through strategic problem-solving and effective staff training.
Overview
10
10
years of professional experience
Work History
General Manager/Events Coordinator
Clutch on The Canal
Spencerport
06.2021 - Current
- Recruiting, hiring and training all restaurant staff
- Scheduling employees to ensure shifts have proper coverage
- Manage the daily operations of the restaurant, including front of house and back of house areas
- Streamlining the restaurant processes to improve the guest experience
- Process payroll
- Monitoring restaurant finances, including sales and expenses
- Coordinate Promo's with Liquor & Beer Vendors
- Handling customer complaints
- Completing necessary paperwork, such as sales, inventory and staff attendance reports
- Weekly ordering of all necessary inventory for the front of the house
Girls JV/Varsity Assistant Basketball Coach
James Monroe High School
Rochester
10.2022 - 02.2023
- Assisted with Team building Drills
- Conditioning and skill building drills
Universal Banker/Floating Teller
Evans Bank
Fairport
11.2020 - 04.2022
- Performs teller responsibilities in accordance with the Teller Job description; such as processing transactions, deposits, withdrawals, payments, etc
- Assist customers with telephone inquiries to provide solutions to their banking needs
- Assist customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally
- Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
- Assists with efforts to identify and implement a positive overall customer experience
- Performs other duties as assigned by Retail Operations & management
Server/Bartender
Clutch Kitchen & Sports Bar
Rochester
08.2015 - 06.2021
- Created customer base and close relationships with regulars of restaurant
- Fostered a teamwork environment and demonstrated a positive dialogue in the organization
- Cited as driving force to help others stay motivated
Warranty Specialist/Customer Service Coordinator
Betlem Residential Heating & Air
Rochester
10.2019 - 04.2020
- Reviewed warranty claims to ensure accuracy, legibility and proper completion
- Maintained all customer records by tracking and recording claims submitted manually and electronically
- Coordinated with the manufacturer's warranty representatives to help resolve customer issues
- Provided weekly reports to the service manager regarding claim status and credits
Sales Coordinator
Betlem Residential Heating & Air
Rochester
05.2016 - 02.2019
- Managed inbound sales calls and scheduled leads accordingly
- Opened and closed Installation work orders for each salesman
- Participated in weekly sales meetings to keep up with any Dealer promotions, as well as new products and services
- Provided weekly reports of leads and appointments for each salesman
- Maintained frequent communication with the Service supervisor to schedule Job Installations
Girls Varsity Assistant Basketball Coach
Rochester Academy Charter School
Rochester
11.2015 - 01.2019
- Assisted Head coach with instruction
- One on one breakdown with players
Education
Bachelor of Science - Management, Human Resources Concentration
Keuka College
Keuka Park, NY05.2015
Skills
- Cost control
- Team player
- Performance analysis
- Organizational structuring
- Payroll administration
- Customer service
- Administrative management
- Market analysis
- Problem-solving aptitude
- Event coordination
- Sales forecasting
- Training management
- Sales expertise
- Staff hiring
Extracurricular Activities
Keuka Women's Basketball, 08/01/11, 05/01/15 Keuka Women's Lacrosse, 05/01/15, 05/31/15 Spencerport Girls' Varsity Basketball, 08/01/07, 05/01/11
Timeline
Girls JV/Varsity Assistant Basketball Coach
James Monroe High School
10.2022 - 02.2023
General Manager/Events Coordinator
Clutch on The Canal
06.2021 - Current
Universal Banker/Floating Teller
Evans Bank
11.2020 - 04.2022
Warranty Specialist/Customer Service Coordinator
Betlem Residential Heating & Air
10.2019 - 04.2020
Sales Coordinator
Betlem Residential Heating & Air
05.2016 - 02.2019
Girls Varsity Assistant Basketball Coach
Rochester Academy Charter School
11.2015 - 01.2019
Server/Bartender
Clutch Kitchen & Sports Bar
08.2015 - 06.2021
Bachelor of Science - Management, Human Resources Concentration
Keuka College