Amanda Lamora
Putnam,CT
Summary
Outgoing individual with exceptional organizational skills, demonstrating excellent customer service and strong supervision abilities. Meticulous attention to detail is a hallmark of my work. Years of experience in fast-paced environments have showcased my enthusiasm and team-driven mindset.
Overview
18
18
years of professional experience
Work History
Constant Attendant
Day Kimball Hospital
10.2024 - Current
- Maintain direct 1:1 constant observation.
- Keep patient within an arm’s length at all times, even when patient is bathing and toileting.
- Remain alert and in visual contact with the patient at all times.
- Assist the patient in daily activities as directed by the nurse.
- Assist the nurse in restraining and removing restraints.
ABA Therapist
Family Behavioral Health
08.2021 - 05.2022
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Addressed client needs by implementing behavior intervention plans.
- Following closely to BCBA's supervision.
- Cleaning and maintaining a healthy environment for clients.
- Writing daily session notes at the end of session
- And so much more.
Barista
Dunkin' Donuts
06.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped in every position and so much more.
Outside Worker/Horticulturist
Partridge Hill Gardens
05.2020 - 11.2020
- Worked alongside team to accomplish work goals according to schedule.
- Weeded, planted, watered and dug up day Lillies.
- Worked with many forms of tools/equipment like: wheel burrows, shovels, gardening hoes, scissors, and pruners.
- Helped with shipping.
- And much more.
Office Cleaner
Joe Cleans
11.2018 - 06.2020
- Specialized in working with industrial cleaning products within strict safety procedures.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic office fixtures.
- Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
Hairstylist
Smart Styles
11.2012 - 06.2015
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Counted and documented opening and closing cash amounts daily.
- Offered color swatches to help clients choose desired hair color.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Used scissors, trimmers, clippers, razors and brushes on customers.
- Performed: color services, waxing, perming and relaxers.
- Maintained great customer service and up selling.
Restaurant Waitress/Hostess/counter
George's Astronaut Pizza House
06.2007 - 11.2012
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables , working efficiently to keep dining room and work areas clean.
- Took incoming calls while placing orders to-go.
- Kept salad bar stocked.
- Washed dishes while loading dishwasher.
Education
Ware Junior/Senior High School
Ware, MACosmetology
Brio Academy
Northampton, MASkills
- ABA techniques
- Record tracking/taking
- Behavior identifying
- OSHA Standards
- Hazardous Chemicals
- Critical Thinking
- Years of cleaning/ sanitizing
- Cosmetology
- Sales Expertise
- Outstanding Customer Service
- Retail Inventory Management
- Detail-Orientated
- Build Customer Relationships
- Dining Customer Service
- Food Preparation and Safety
- Transactions and Cash Handling
- Hospitality Service Expertise
- Training/Supervising
- De-escalating skills
- Patience
- Crisis intervention training
- Empathy and compassion others
Timeline
Constant Attendant
Day Kimball Hospital
10.2024 - Current
ABA Therapist
Family Behavioral Health
08.2021 - 05.2022
Barista
Dunkin' Donuts
06.2021 - 01.2022
Outside Worker/Horticulturist
Partridge Hill Gardens
05.2020 - 11.2020
Office Cleaner
Joe Cleans
11.2018 - 06.2020
Hairstylist
Smart Styles
11.2012 - 06.2015
Restaurant Waitress/Hostess/counter
George's Astronaut Pizza House
06.2007 - 11.2012
Cosmetology
Brio Academy
Ware Junior/Senior High School
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