Kayla Charlwood
Moosup
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. Proven expertise in safety protocols and employee training, fostering a collaborative environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Constant Attendant
Day Kimball Hospital
Putnam
07.2024 - Current
- I provide 1:1 care for a wide range of patients.
- I have experience on med surg, ICU, psych pod, and emergency room.
- Keeping patients safe is the number one goal and documenting any incidents that may occur.
General Manager
Providence Bagel
Providence
02.2023 - Current
- Running the day-to-day store operations managing staff and assistant managers.
- Ordering, scheduling, creating flow throughout the workplace, training schedules, deposit logs, cleaning routines, overall organization of the business.
General Manager
The Bakers Dozen
Brooklyn
05.2022 - 01.2023
- Managed multiple store managers and staff.
- I was in charge of products and purchasing throughout the company.
- Working on food products with vendors, and getting competitive pricing.
Store Manager
The Bakers Dozen
Moosup
05.2016 - 05.2022
- Running store operations, maintaining customer counts and sales, training staff for the job at hand, and having great customer service skills.
Paraprofessional
Plainfield Public Schools
Plainfield
04.2016 - 05.2018
- I worked 1:1 with special education children ranging from grades 3-11.
- I collected data for the school social workers, special education teachers, and classroom teachers.
- Finding triggers and implementing a treatment plan for the students was my main focus along with keeping the child and children around safe.
Junior Supervisor/ Clinical Counselor
Y.O.U. Inc. (Youth Opportunities Upheld, Inc.)
Worcester
03.2015 - 01.2016
- I work with adolescents in a crisis stabilization unit.
- I help clients during treatment with coping skills (ex: occupational therapy).
- I run therapy groups and create individual treatment plans for each client during stay in our facility.
- I run shifts on my unit and document client actions and interactions during my shifts.
- Certifications: First Aid, CPR, Restraint certified, medication administration certified.
- Skills Used: Motivational Therapy and Strength Based Theory.
Residential Counselor
Justice Resource Institute
Oakdale
08.2014 - 03.2015
- I work with minors who are involved in DCF and/or DDS.
- I counsel children in the group home and help them build the necessary skills to live independently when they are adults.
- I evaluate and address my client's mental health issues and other obstacles in life that they may struggle with.
- Certifications: First Aid, CPR, CALM (restraints), and medication administration in CT.
Social Work Intern
Public Defenders Office
Providence
02.2013 - 08.2014
- I work with clients who have substance abuse and mental health issues that need to be addressed.
- I conduct psychosocial assessments to ensure I place clients into treatment programs that target their needs.
- This includes outreaching to sober housing, detoxification units, hospitalizations, intensive outpatient programs, residential programs, mental health counseling, and dual diagnosis programs.
- I created treatment plans and helps clients sign up for health care.
Shift Manager
The Bakers Dozen & Snak Shak
Moosup
03.2010 - 08.2014
- Manage and schedule employees to ensure we have adequate coverage to run shifts, complete cash deposits, and any other duties I am asked to perform.
Education
Bachelors - Social Work
Rhode Island College
Providence, RI05.2014
Skills
- Team collaboration
- Safety protocols
- Conflict resolution
- Effective communication
- Time management
- Employee training
- Customer service
- Staff scheduling
Certification
- Serv Safe
- First Aid
- CPR
- Restraint certified
- Medication administration certified
Timeline
Constant Attendant
Day Kimball Hospital
07.2024 - Current
General Manager
Providence Bagel
02.2023 - Current
General Manager
The Bakers Dozen
05.2022 - 01.2023
Store Manager
The Bakers Dozen
05.2016 - 05.2022
Paraprofessional
Plainfield Public Schools
04.2016 - 05.2018
Junior Supervisor/ Clinical Counselor
Y.O.U. Inc. (Youth Opportunities Upheld, Inc.)
03.2015 - 01.2016
Residential Counselor
Justice Resource Institute
08.2014 - 03.2015
Social Work Intern
Public Defenders Office
02.2013 - 08.2014
Shift Manager
The Bakers Dozen & Snak Shak
03.2010 - 08.2014
Bachelors - Social Work
Rhode Island College
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