Amanda Lane
Elizabeth,NC
Summary
I believe I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I believe my background in maintaining patient privacy and streamlining pharmacy operations will help me to excel at many jobs. Skilled in multitasking and adaptability, with a strong foundation in organizational skills and Excel spreadsheets. I am very good and quick at learning new tasks that are given to me.
Overview
10
10
years of professional experience
Work History
Assistant to the Director of Operations
Sand Dollar Transportation
07.2021 - Current
- Answering company telephones.
- Assisting in booking of transportation by phone and/or email.
- Filing paperwork and organized computer-based information.
- Assisting with managing ground operations with groups in person when needed.
- Aid in handling logistics, agendas and travel arrangements for meeting and event planning.
Pharmacy Clerk/Pharmacy Technician
Todd's Northside Pharmacy
08.2014 - 07.2021
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Greeted customers at counter and provided excellent customer service.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Counted and labeled prescriptions with correct item and quantity.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Verified prescription information prior to entry in pharmacy computer system.
- Verified patient information to correctly dispense medications.
- Assisted customers in selecting over-the-counter medications and health care products.
- Re-stocked shelves with prescribed medications and health care products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Increased customer loyalty by offering personalized assistance in selecting over-the-counter medications.
- Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
- Assisted pharmacists with compounding medications, maintaining strict adherence to safety protocols.
- Collaborated with healthcare providers to clarify prescription details, ensuring patient safety and care.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
No Degree - Pharmacy Technician
College of The Albemarle
Elizabeth City, NC05-2017
High School Diploma -
Albemarle School
Elizabeth City, NC05-2012
Skills
- Verbal communication
- Scheduling and coordination
- Customer service
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Excel spreadsheets
- Customer engagement
- Staff training and development
Timeline
Assistant to the Director of Operations
Sand Dollar Transportation
07.2021 - Current
Pharmacy Clerk/Pharmacy Technician
Todd's Northside Pharmacy
08.2014 - 07.2021
No Degree - Pharmacy Technician
College of The Albemarle
High School Diploma -
Albemarle School
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