Amanda Lang
Saint Charles,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
911 Telecommunicator
Saint Charles County
05.2023 - 10.2023
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
Mail Carrier
United States Post Office
04.2020 - 04.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Education
Bachelor of Science - Criminal Justice
Central State University
Wilberforce, OH05.2016
Skills
- Information Intake
- Police and Fire Procedures
- EMS Dispatch
- Basic Life Support Understanding
- Multitasking and Prioritization
- Problem-Solving
- Critical Thinking
- Active Listening
- Computer Skills
- Works Well Under Pressure
- Teamwork and Collaboration
- Verbal and Written Communication
- Information Documentation
Timeline
911 Telecommunicator
Saint Charles County
05.2023 - 10.2023
Mail Carrier
United States Post Office
04.2020 - 04.2023
Bachelor of Science - Criminal Justice
Central State University
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