Amanda LaPaz
Mescalero Apache Housing
Mescalero,NM
2
years of professional experience
Dynamic administrative professional with proven expertise at Mescalero Apache Housing, excelling in customer service and data entry. Recognized for enhancing office efficiency through meticulous documentation and fostering strong client relationships. Proficient in Microsoft Word and adept at managing multiple tasks in fast-paced environments, ensuring seamless operations and client satisfaction.
Work History
HAF Administrative Assistant
6 Months- Coordinated daily office communications and routed calls, mail, and visitor inquiries.
- Prepared correspondence, forms, and routine documents for housing staff and residents.
- Scheduled meetings, appointments, and follow-up tasks to support office operations.
- Reviewed paperwork for completeness and corrected errors before submission.
- Supported staff with reception, copying, scanning, and general administrative duties.
- Assisted with document processing for applications, notices, and compliance paperwork.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
7 Months- Answered inbound customer calls regarding billing, service changes, and account questions with accurate resolution.
- Resolved telephone, internet, and connectivity issues using troubleshooting scripts and escalation procedures.
- Processed payments, account updates, and service orders while maintaining accurate customer records.
- Explained telecom plans, features, and charges clearly to support informed customer decisions.
- Documented customer interactions, complaints, and follow-up actions in service tracking systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Apprentice
4 Months- Assisted with daily apprenticeship tasks while building proficiency in tribal worksite procedures and safety practices.
- Supported skilled staff with routine labor, material handling, and general project preparation.
- Followed instructions accurately to complete assigned duties and maintain consistent work quality.
- Observed experienced workers to strengthen technical skills and understand proper trade methods.
Receptionist Assistant
1 Month- Greeted clients and directed appointments, ensuring smooth front-desk flow during tax preparation visits.
- Answered multi-line phone calls, scheduled consultations, and relayed accurate client messages promptly.
- Verified client documents and organized intake paperwork for tax preparers and office staff.
- Entered confidential client information into office systems with accuracy and discretion.
- Scanned, copied, and filed tax records to maintain organized and accessible documentation.
- Coordinated calendar updates, appointment changes, and daily receptionist coverage to support operations.
Education
Skills
Customer service
Data entry
Computer skills
Office administration
Microsoft Word
Administrative support
File organization
Customer and client relations
Computer proficiency
Filing
Documentation and recordkeeping
Timeline
HAF Administrative Assistant
Mescalero Apache Housing
04.2026 - CurrentRead More
Customer Service Representative
Mescalero Apache Telecom
09.2025 - 04.2026Read More
Apprentice
Mescalero Apache Tribe
03.2025 - 07.2025Read More
Receptionist Assistant
H&r Block Tax Svc
01.2025 - 02.2025Read More
ENMU - Ruidoso
Read More