Angela Sanchez
TOPPENISH,WA
Summary
Dedicated professional with more than 20 years of building customer relations. Skilled in community outreach, coordinating educational events and maintaining high standards in client and vendor relations.
Overview
9
9
years of professional experience
Work History
HAF Service Specialist
Yakama Nation Housing Authority
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced applicant satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
ERA Service Specialist
Yakama Nation Housing Authority
12.2021 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Maintained accurate records of all applicants interactions for reporting purposes.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Coordinated check-ins.
- Established strong relationships with landlords and property management.
- Assisted applicants in filling out applications.
Medication Reconciliation Technician
Yakima Valley Memorial Hospital
09.2015 - 09.2022
- Educated patients on important aspects of their medications such as administration techniques or storage considerations while reinforcing adherence to therapy.
- Recognized for outstanding attention to detail, ensuring accuracy and completeness of medication lists while minimizing discrepancies between different sources of information.
- Developed strong relationships with local community partners including physicians'' offices, nursing homes, and other facilities to facilitate seamless transitions of care.
- Supported the pharmacy team in inventory management, ordering necessary medications, and maintaining accurate records of controlled substances.
- Streamlined pharmacy workflow by efficiently prioritizing and managing multiple medication reconciliation tasks simultaneously.
- Monitored medication storage area to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Participated in quality improvement initiatives aimed at refining medication reconciliation processes and enhancing overall patient care.
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
Pharmacy Technician
Central Washington Family Medicine
08.2019 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Pharmacy Technician -
Everest College
Tacoma03-2012
High School Diploma -
Toppenish High School
Toppenish06-2007
Skills
- Client Retention Strategies
- Cross-functional coordination
- Clerical Support
- Professional telephone demeanor
- Follow-up skills
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Microsoft Excel
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Filing
- Prioritization
Timeline
HAF Service Specialist
Yakama Nation Housing Authority
12.2021 - Current
ERA Service Specialist
Yakama Nation Housing Authority
12.2021 - Current
Pharmacy Technician
Central Washington Family Medicine
08.2019 - 10.2021
Medication Reconciliation Technician
Yakima Valley Memorial Hospital
09.2015 - 09.2022
Pharmacy Technician -
Everest College
High School Diploma -
Toppenish High School
Similar Profiles
Conrad SlomeConrad Slome
General Labor Construction Worker at Yakama Nation Housing AuthorityGeneral Labor Construction Worker at Yakama Nation Housing Authority
Margarita GutierrezMargarita Gutierrez
Program Coordinator/Social Worker II at Yakama Nation Area Agency on AgingProgram Coordinator/Social Worker II at Yakama Nation Area Agency on Aging
Kaili CordovaKaili Cordova
Correctional Officer at Yakama Nation CorrectionCorrectional Officer at Yakama Nation Correction