Amanda Latiolais
New Iberia,LA
Summary
Orderly and committed Patient Access Specialist offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate l tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative / MOA
Ochsner Cancer Of Acadiana @ IMC
11.2021 - Current
- Coordinated incoming new patient and outgoing referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Used EPIC and CERNER to schedule appointments for doctor visits and procedures.
ER Patient Access Specialist
Ochsner University Hospital And Clinic
01.2021 - 12.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Prepared patient identification band and completed admissions papers.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Performed patient pre-admission, admission, transfer and discharge activities.
Medical Research Analyst /Licensed Private Investigator
HUB Enterprises Inc.
03.2019 - 10.2020
- Collected, verified and compiled facts to initiate valid case files
- Collected documentation such as witness statements, video recordings and photographs to support case findings
- Performed undercover work, when necessary
- Wrote thorough and truthful reports about all observations
- Uploaded all evidence into case management system each day
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Learning and Development Manager
Professional Cleaning And Maintenance Services
05.2018 - 02.2019
- Created in-depth training manual for all employees
- Organized and edited training manuals, multimedia visual aids and other educational materials
- Conducted orientation sessions and organized on-the-job training for new hires
- Directed training programs and development paths for managers and supervisors
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Managed new employee orientation training process for more than 30 employees each year
Lead Customer Service Representative
Walgreens
11.2016 - 05.2018
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Skilled using cash register including processing sales discounts and refunds
- Inspected merchandise for quality and arranged proper display location on floor
- Maintained clean sales floor and straightened and faced merchandise
- Inventory Control
- Photo lab lead
- Quickly and accurately counted drawers at start and end of each shift
Stock Merchandiser
Destination XL Group
09.2014 - 11.2016
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Supported promotional plans by updating signage with price changes
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors
- Completed physical inventory counts
Key Holder Management
Casual Male XL
10.2013 - 09.2014
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Performed as integral staff member in streamlining opening and closing procedures
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
Education
Certification - Louisiana Private Investigator
University of Louisiana At Lafayette
Lafayette, LA08.2019
Certification - EMT -B Emergency Medical Tech Basic
Louisiana Technical College - Lafayette
Lafayette, LA03.2001
GED -
Lafayette High School
Lafayette, LA01.2000
Skills
- Private investigation laws knowledge
- Insurance claims cases
- Staff training
- Planning and execution
- Performance improvements
- Microsoft Office, Word and Excel
- Power Point
- Health information obtainment
- Medical terminology
- EMR
- Insurance verifying
- Patient Registration
- Patient interviewing
- Demographics Information
- Team Leadership
Certification
- Licensed Louisiana Private Investigator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Patient Access Representative / MOA
Ochsner Cancer Of Acadiana @ IMC
11.2021 - Current
ER Patient Access Specialist
Ochsner University Hospital And Clinic
01.2021 - 12.2021
Medical Research Analyst /Licensed Private Investigator
HUB Enterprises Inc.
03.2019 - 10.2020
Learning and Development Manager
Professional Cleaning And Maintenance Services
05.2018 - 02.2019
Lead Customer Service Representative
Walgreens
11.2016 - 05.2018
Stock Merchandiser
Destination XL Group
09.2014 - 11.2016
Key Holder Management
Casual Male XL
10.2013 - 09.2014
Certification - Louisiana Private Investigator
University of Louisiana At Lafayette
Certification - EMT -B Emergency Medical Tech Basic
Louisiana Technical College - Lafayette
GED -
Lafayette High School
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