Alfreda Waltower
PATIENT ACCESS REP
Lincoln,NE
Summary
Dynamic and dedicated customer service representative with over 25 years of experience in fast-paced healthcare settings, committed to enhancing the quality of people's lifestyles through exceptional care and service. Proven ability to navigate complex customer issues with professionalism, ensuring high levels of satisfaction and loyalty. Eager to leverage extensive expertise in customer service within a people-driven organization like Intrga, contributing to shared goals and fostering positive experiences. A passion for continuous improvement and a strong focus on delivering unparalleled support drive success in every interaction.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Sagewell Orthopedics/Urgent care
09.2025 - Current
- Patient Registration: Greet patients, verify identity, and accurately input demographic and insurance information into the Electronic Health Record (EHR) system.
- Scheduling: Manage complex orthopedic appointments, including consultations, follow-ups, and surgeries.
- Insurance & Billing: Verify insurance eligibility, initiate pre-authorizations/pre-certifications for procedures, and collect co-pays or payments at the time of service.
- Customer Service: Address patient questions, manage high-volume phone calls, and provide information on clinic procedures.
- Compliance: Maintain strict confidentiality in accordance with HIPAA regulations.
- Release Of Information manages sensitive medical records requested in compliance with HIPPA, states and federal regulations.
- Key responsibilities include verifying patient authorization, processing requests for attorneys, insurers, and providers, maintaining confidentiality, and utilizing Electronic Health Record (EHR) systems to ensure accurate, secure, and timely information transfer.
Registered Dental Assistant
Work Teel Parkway Dental
12.2023 - 09.2025
- Assist in a variety of dental procedures, including oral surgery, implants, and endodontics, utilizing skills in four-handed dentistry and digital radiography.
- Manage patient care by efficiently scheduling appointments and coordinating lab cases, ensuring seamless operation within the dental practice.
- Educate patients on dental care practices and the use of Invisalign, contributing to improved patient outcomes and satisfaction.
Patient Access Registration Rep II Ed/Financial Counselor
Texas Health of Plano/Denton
08.2019 - 11.2024
- 10 Year relevant Customer Service experience
- 5 Years Professional office/healthcare experience
- Pre-register/Register patients for scheduled/unscheduled services inpatient/outpatient procedures within all applicable hospital based areas
- Interview patients at workstation or bedside to obtain demographic/insurance information or verify information already on file while using up to date technology using carts/workstation on wheels, and tablets
- Obtaining copies of necessary identification and insurance cards
- Secured verification of benefits and pre-certification for tests and procedures, ensuring compliance and reducing claim denials.
- Explained and managed legal, ethical, and compliance documentation, ensuring all consents were accurately signed and documented.
- Assisted patients with understanding financial obligations, collected insurance co-payments deductible amounts, self-pay deposits and patient balances for patient/guarantor, and reduced Accounts Receivable by adhering to customer service and productivity guidelines.
- Obtain ABNs and or non-covered notice forms when applicable, Ability to maintain a professional demeanor in a highly stressful and emotional environment with patients, colleagues and the community following AIDET guidelines.
- Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership
- Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
- Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Registered Dental Assistant
Willow Bend Dental
03.2006 - 07.2019
- Delivered comprehensive patient care by assisting in dental procedures across multiple specialties, including orthodontics, pediatric dentistry, periodontics, oral surgery, and conscious sedation.
- Managed dental records, scheduled appointments, and presented treatment plans to ensure optimal patient communication and organization.
- Conducted radiographic imaging and educated patients on oral hygiene strategies to promote and maintain oral health.
- Led a team of five dental hygienists, coordinated the ordering of clinical supplies, and adhered to OSHA regulations for instrument sterilization.
Education
BAS - Computer Security and Forensics
Strayer University
Dallas, TX01-2017
A.A - undefined
Tarrant County College
Arlington, TX12-2011
Skills
- Pay attention to Detail
- Excellent communication
- Organized
- Microsoft Word
- Epic and Dentrix programs (Dental Software)
- Knowledge Of Various Regulatory agencies: The Joint Commission, Center for Medicare and Medicaid services, State and Federal Laws
- Proficient computer skills, medical terminology, Epic, Cerner, Revecycle, Power Chart, Microsoft Office and assorted software programs
Interests
Reading, Movies, Comedy Shows, Traveling, Working Out, Yoga, Family Time
Timeline
Patient Access Representative
Sagewell Orthopedics/Urgent care
09.2025 - Current
Registered Dental Assistant
Work Teel Parkway Dental
12.2023 - 09.2025
Patient Access Registration Rep II Ed/Financial Counselor
Texas Health of Plano/Denton
08.2019 - 11.2024
Registered Dental Assistant
Willow Bend Dental
03.2006 - 07.2019
A.A - undefined
Tarrant County College
BAS - Computer Security and Forensics
Strayer University