Willie Green
Atlanta,GA
Summary
With experience in patient access and engagement, I excel in delivering compassionate, efficient support, ensuring positive patient experiences. My background includes handling patient intake, insurance verification, and communication. I bring a strong work ethic, attention to detail, and a focus on improving patient outcomes to any healthcare team.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Piedmont Hospital
Snellville, Georgia
2025.04 - Current
- Collected co-pays and other payments from patients at time of service.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collaborated with other departments to ensure quality customer service was delivered.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Greeted patients and visitors in a courteous and professional manner.
- Responded to patient inquiries regarding billing or financial matters.
- Verified insurance coverage for services provided by the facility.
Patient Access Representative
Emory Healthcare
Atlanta, GA
2023.10 - 2024.10
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests
- Keep instruments and equipment clean and sanitized
- Responded to bell or light signal calls to assist patients with needs
- Restocked unit frequently with necessary medical supplies
- Supported healthy patient skin with bedside baths, wound care and integrity checks
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Notified senior staff of patient emergencies to optimize outcomes
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
- Assisted with patient admissions, discharges and transfers
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
Patient Access Representative
Grady Memorial Hospital
Atlanta, GA
2022.04 - 2023.10
- Interacted with customers which helped to build positive relationships
- Used wheelchairs, seat chairs and gurneys to move patients
- Lifted patients using proper body mechanics and lifting techniques
- Stored equipment in designated areas to keep hallways clear of clutter
- Greeted the patient and explained the transport plan and destination
- Picked up requested orders to move equipment and supplies to assigned treatment areas
- Removed deceased patients from units to transport to morgue
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Secured IV connections, tubing and other medical devices for safe transport
- Maintained facility and patient confidentiality, complying with HIPAA policies and procedures
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
Patient Access Representative
Atlanta Medical Center
Atlanta, GA
2019.11 - 2022.04
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests
- Keep instruments and equipment clean and sanitized
- Responded to bell or light signal calls to assist patients with needs
- Restocked unit frequently with necessary medical supplies
- Supported healthy patient skin with bedside baths, wound care and integrity checks
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Notified senior staff of patient emergencies to optimize outcomes
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
- Assisted with patient admissions, discharges and transfers
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Customer Service Representative
Walmart
Atlanta
2020.08 - 2021.05
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Representative
Kohls Corp
Oxford, Alabama
2017.08 - 2018.12
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
Education
Bachelor of Business Administration -
Georgia State University
Atlanta, GA2025-12
Skills
- Customer Service
- Perform clerical tasks
- Assure HIPAA and OSHA compliance
- Experience with insurance eligibility and co-pay determination
- Greet Patients
- Appointment Scheduling
- Patient Relations
- Multitasking
- Data Entry
- Form Assistance
- Confidentiality
- Communication
- Adaptability
- Attention to Detail
- BLS
- Detailed Oriented
- HIPAA Compliance
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Training Coordination
- Problem-Solving
- Work Quality Evaluation
- Registration management
- Pre-Admission Requests
- Insurance company knowledgeable
- Insurance Verification
- Customer service
- Data entry
- Insurance verification
- Team collaboration
- Effective communication
- Medical terminology
- Patient registration
- Payment processing
Timeline
Patient Access Representative
Piedmont Hospital
2025.04 - Current
Patient Access Representative
Emory Healthcare
2023.10 - 2024.10
Patient Access Representative
Grady Memorial Hospital
2022.04 - 2023.10
Customer Service Representative
Walmart
2020.08 - 2021.05
Patient Access Representative
Atlanta Medical Center
2019.11 - 2022.04
Sales Representative
Kohls Corp
2017.08 - 2018.12
Bachelor of Business Administration -
Georgia State University