BRIANNE MCINTYRE
Patient Access Representative
Tallahassee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Change Healthcare
Remote, Florida
01.2022 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed over 70 patient calls per day.
Sales Representative & Quality Assurance
Monster Reservations Group
Myrtle Beach, SC
01.2019 - 08.2021
- Developed professional sales presentations to effectively demonstrate product features and competitive advantages.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Analyzed quality and performance data to support operational decision-making.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Medical Enrollment Broker
Automated Health Systems Inc.
Tallahassee, FL
12.2019 - 01.2021
- Verified enrollments and plan changes for Medicaid recipients
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Documented and detailed calls and complaints using call center's CRM database.
Nursing Assistant
Tapestry Senior Living
Tallahassee, FL
03.2018 - 01.2019
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science - Health Informatics And Information Management
Florida Agricultural And Mechanical University
Tallahassee, FL07.2024
Skills
- EHR & EPIC knowledge
- Patient Confidentiality and Data Security
- Database Search and Data Entry Skills
- Complaint Investigation
- Administrative and Office Support
- De-escalation Techniques
- Customer Account Management
- Account servicing
- Network development
- Spreadsheet Development
- Attention to Detail
- Accounting Principles
- Microsoft Office
- Medical Services Administration
- Medical Terminology
Certification
Google Data Analytics Professional Certificate Training - 05/2022 - Current
Timeline
Patient Access Representative
Change Healthcare
01.2022 - Current
Medical Enrollment Broker
Automated Health Systems Inc.
12.2019 - 01.2021
Sales Representative & Quality Assurance
Monster Reservations Group
01.2019 - 08.2021
Nursing Assistant
Tapestry Senior Living
03.2018 - 01.2019
Bachelor of Science - Health Informatics And Information Management
Florida Agricultural And Mechanical University