Madeline Dass
Carlsbad,TX
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Providence Health Care
Mission Viejo, CA
08.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Responded to patient inquiries, providing accurate information regarding services and procedures.
- Maintained up-to-date knowledge of insurance policies and healthcare regulations.
- Collected copays and close cash drawer end of the day
- Scheduled procedures for the Neurology department and submitted authorizations for the procedures
Front Desk Receptionist
Home Health Services
Newport Beach, CA
03.2025 - 07.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Managed front desk operations.
- Coordinated communication between patients, caregivers, and healthcare providers to enhance service delivery.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Front Office Assistant
Astorino Eye Assoicates
Newport Beach, CA
09.2023 - 03.2024
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and medical staff, improving service delivery.
- Implemented electronic health record updates, ensuring data accuracy and compliance.
- Assisted with insurance verification processes, reducing claim processing delays.
- Collected Copays
- Insurance Verification
Education
High School Diploma - Health Administration
Ashworth College
Norcross, GA03-2016
Skills
- HIPAA compliance
- ICD-10/CPT coding
- Insurance verification
- EMR EHR
- Epic
- Medical terminology
- Knowledge of HMO, PPO and Medicare
- Microsoft Word
- Microsoft Excel
- Appointment scheduling
Timeline
Patient Access Representative
Providence Health Care
08.2025 - Current
Front Desk Receptionist
Home Health Services
03.2025 - 07.2025
Front Office Assistant
Astorino Eye Assoicates
09.2023 - 03.2024
High School Diploma - Health Administration
Ashworth College