Amanda Lauer-Denner
Hamburg,NY
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Coordinator
Evergreen Health
Buffalo, NY
05.2024 - Current
- 05Coordinated patient care plans, ensuring seamless communication among multidisciplinary teams.
- Facilitated timely access to healthcare resources, enhancing patient engagement and satisfaction.
- Reviewed and updated patient records in electronic health systems for accuracy and compliance.
- Developed educational materials for patients, promoting understanding of treatment protocols and wellness strategies.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads up to 50 patients effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
Security Guard
Ellicott Development
Buffalo, NY
11.2022 - 05.2024
- Resolved customer complaints in a timely manner when disputes arose over access rights or other matters.
- Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations.
- Adhered to all company policies regarding confidentiality of information.
- Observed areas for signs of crime or disorder and investigated disturbances.
- Interacted professionally with visitors, over 100 staff, vendors, and other individuals on site.
- Trained new security personnel on security protocols and procedures.
- Identified potential safety hazards and took corrective action to mitigate risks.
- Assisted with crowd control at special events and large gatherings.
- Operated radio equipment for communication between multiple locations.
Substance Abuse Counselor
Pathways Buffalo
Buffalo, NY
09.2021 - 04.2024
- Ensured proper documentation of all clinical interventions according to agency standards.
- Participated in weekly multidisciplinary team meetings to discuss case progress and develop effective treatment strategies.
- Developed and ran therapy groups, educational groups and one-on-one counseling for all levels of care.
- Utilized harm reduction strategies when appropriate while working with high risk populations.
- Assisted clients in meeting short-term goals through individual and group therapy sessions.
- Maintained accurate records regarding client progress, documenting all contact information in accordance with state regulations.
- Conducted crisis intervention when needed, providing support and guidance during difficult times.
- Utilized motivational interviewing techniques to assist clients in making positive changes in their lives.
- Managed caseloads of up to 106 individuals with varying levels of substance abuse disorders.
- Created individualized recovery plans that included coping strategies, self-help activities, and referrals for additional services.
- Referred patients to outside treatment and medical providers to support medical or psychological needs.
- Facilitated group therapy sessions and psychoeducational workshops on topics related to addiction, relapse prevention, and recovery.
- Advised clients on how to access resources such as housing, employment opportunities, or financial assistance programs.
Manager/Lead Piercer
Alchemy Ink
Niagara Falls, NY
06.2018 - 09.2021
- Performed maintenance tasks on testing equipment in order to ensure optimal performance at all times.
- Mentored and trained new employees on company policies and procedures.
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration.
- Maintained accurate records of financial transactions.
- Implemented cost reduction measures without compromising quality or client satisfaction.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Fostered positive relationships with clients through proactive communication tactics.
- Demonstrated ability to provide excellent customer service and build rapport with clients.
- Managed financial transactions accurately using point-of-sale software programs.
- Resolved customer complaints quickly and efficiently while maintaining a pleasant attitude.
- Engaged in regular maintenance of equipment such as autoclaves and sterilizers according to manufacturer guidelines.
- Assisted in maintaining inventory levels of supplies needed for successful operations.
- Developed a high level of knowledge about body piercing techniques, safety protocols, and aftercare instructions.
- Performed piercing procedures while ensuring the comfort and safety of all customers.
- Exhibited strong interpersonal skills to collaborate effectively with co-workers and management team members.
- Fostered an environment that was conducive for creating positive experiences for each customer.
Security Supervisor
Allied Universal
Buffalo, NY
08.2018 - 02.2021
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
- Created detailed incident reports following each incident.
- Implemented emergency response plans in the event of a breach of security or an incident involving a criminal act.
- Applied established security protocols to support the safety of personnel and visitors.
- Trained personnel on appropriate use of force in responding to threats or disturbances.
- Investigated and responded to alarms and other security incidents.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
- Participated in risk assessment exercises to ensure that appropriate levels of protection are provided at all times.
- Developed and maintained relationships with local law enforcement and emergency services.
- Provided direction to staff on proper execution of safety protocols.
- Supervised a team of Security Officers in their daily duties.
- Investigated suspicious activities or persons entering company premises.
- Conducted regular drills and training sessions to ensure staff are prepared for any eventuality.
- Monitored crowd behavior to maintain or restore control throughout venue.
Shift Manager/Key Holder
Partners Pizzeria
Buffalo, NY
06.2014 - 08.2018
- Mentored and trained new employees on shift operations, policies, and procedures.
- Demonstrated excellent communication skills in order to effectively lead a diverse team of associates.
- Maintained accurate records of transactions such as sales reports, deposits slips, invoices.
- Developed strong working relationships with co-workers to ensure smooth shift operations.
- Managed all cash register functions including opening and closing registers and balancing drawers.
- Scheduled staff shifts according to business needs while maintaining labor cost objectives.
- Performed loss prevention duties such as monitoring surveillance cameras, checking receipts.
- Exercised sound judgement when making decisions in high pressure situations.
- Monitored employee performance and provided feedback as needed to improve job performance.
- Carried out daily administrative tasks including payroll processing, timekeeping management.
Education
Bachelor Of Arts (B.A.) - Psychology
D'Youville College
Buffalo, NY06-2025
Associate In Applied Science (A.A.S.) - Substance Abuse Counseling
Erie Community College
Buffalo, NY06-2023
Skills
- File and Records Management
- Safety and Security
- Verbal and Written Communication
- Group Activity Leading
- Customer Experience Management
- Suicide Risk Assessments
- Crisis Intervention
- Addictions and Substance Abuse
- Team Meetings
- Critical Thinking
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Multidisciplinary team collaboration
Certification
Security Guard License
Timeline
Care Coordinator
Evergreen Health
05.2024 - Current
Security Guard
Ellicott Development
11.2022 - 05.2024
Substance Abuse Counselor
Pathways Buffalo
09.2021 - 04.2024
Security Supervisor
Allied Universal
08.2018 - 02.2021
Manager/Lead Piercer
Alchemy Ink
06.2018 - 09.2021
Shift Manager/Key Holder
Partners Pizzeria
06.2014 - 08.2018
Associate In Applied Science (A.A.S.) - Substance Abuse Counseling
Erie Community College
Bachelor Of Arts (B.A.) - Psychology
D'Youville College
Agency Liaison for well known Community Organization
Works with multiple agencies and community resources to aide in linkage with each other. Holds meetings and presentations with staff and community partners to discuss the inner workings of the organization to build partnerships. Attends and initiates tabling events in the community to assist public and agencies in the area.