Reneika Thomas
Jacksonville,FL
Summary
A dedicated, motivated, and competent individual with strong organizational skills, proficient at working in a team environment, passionate and energetic about skills-based learning. Personable and dedicated customer service with a positive attitude and proven skill in establishing rapport with clients. Effective at collecting and analyzing data used to devise fair and cost-effective settlements. Motivated to maintain customer satisfaction and contribute to company success. Positive, upbeat and successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Ascension Urgent Care
Jacksonville , FL
11.2022 - 11.2023
- Provided case management services to ensure the delivery of quality care.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
Case Manager
Morgan and Morgan
Jacksonville , FL
01.2020 - 01.2022
- Daily interaction with existing and potential clients, via telephone and in person.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met while ordering medical records from providers and communicate with clients and providers during the course of treatment.
- Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers at 90% success rate.
Childcare Assistant
K.C Kiddie Care
Miami , FL
01.2018 - 01.2020
- Provided safe, nurturing and stimulating environment for children.
- Encouraged curiosity, exploration and problem-solving with playtime activities while assisting planning, organizing, and implementing age-appropriate activities to encourage learning.
- Developed positive relationships with parents and guardians to ensure their child's needs were met based on the interests and abilities of each child.
Education
Bachelor of Science - Psychology Minor in Biology
University of North Florida
Jacksonville, FL05-2024
Associate of Science -
Hollywood Hills High School
Broward County 12.2021
High School Diploma -
Hollywood Hills High School
06.2019
Skills
- Recordkeeping and bookkeeping
- Medical Terminology
- Mentoring & Coaching
- Leadership
- Critical Thinking Capability
- Quick Learning
- Adaptability
- Team Collaboration
- Claims file management processes
- Advanced MS Office Suite knowledge
- Business development
- written communications
- schedule management
- Analytical
- Clerical
- Filing and data archiving
- Fraud identification
- Case Planning
- Case Management Tracking
- Performance Tracking
- Processes and Procedures
- Training Coordination
- Document Management
- Spreadsheet Tracking
- Office Organization
- Guest Relations
- Office Administration
- Appointment Confirmation
- Front Office Management
- Meeting Scheduling
- Hospitality Services
- Patient Data Confidentiality
Timeline
Care Coordinator
Ascension Urgent Care
11.2022 - 11.2023
Case Manager
Morgan and Morgan
01.2020 - 01.2022
Childcare Assistant
K.C Kiddie Care
01.2018 - 01.2020
Bachelor of Science - Psychology Minor in Biology
University of North Florida
Associate of Science -
Hollywood Hills High School
High School Diploma -
Hollywood Hills High School
Similar Profiles
HaMyka FordHaMyka Ford
Medical Assistant at Ascension Urgent CareMedical Assistant at Ascension Urgent Care
Hazel ReelHazel Reel
ARNP at Ascension Urgent CareARNP at Ascension Urgent Care
Nyla HobbsNyla Hobbs
Medical Assistant at Ascension St. Vincent Urgent CareMedical Assistant at Ascension St. Vincent Urgent Care