Summary
Overview
Work History
Education
Skills
Skills Certificates Education
Certification
Timeline
Bartender
Amanda L. Clayton

Amanda L. Clayton

Wills Point,TX

Summary

Results-driven business professional with a strong focus on customer service. Motivated and passionate about delivering high-quality work and pursuing a career in the technology industry. Excellent interpersonal skills and technical expertise enable effective troubleshooting and problem-solving. Proactively seeks opportunities for growth and improvement. Enjoys spending time with children, exploring the outdoors, and indulging in a love for cars. Ready to contribute to corporate growth and expansion with a positive and can-do attitude.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bartender

Los Hermanos Restaurant
07.2024 - 12.2024


  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

SME/Senior Process Assoc

Genpact
04.2022 - 05.2024
  • Delivered necessary assistance and guidance through coaching and training sessions for agents on the floor.
  • Handled multiple advertiser accounts, ensuring efficient prioritization.
  • Achieved Greenbelt certification.

SME/UC

Genpact
02.2020 - 04.2022
  • Assumed responsibility as assistant head of content moderation group.
  • Facilitated growth through targeted coaching sessions for team agents.
  • Administered extra training programs and knowledge checks to foster personal and team development.
  • Completed Lean Six Sigma certification for expertise in quality management.

Quality Assurance

Genpact
10.2018 - 02.2020
  • Evaluated and adjusted tasks to maintain consistency in quality outcomes.
  • Coordinated interactive sessions boosting understanding of policies among agents and QAs.

Content Review Analyst

Genpact
10.2017 - 10.2018
  • Analysis and reporting of incoming data against dynamically changing review policy requirements and customer input

IT Helpdesk Corporate Support

Fujitsu
10.2016 - 09.2017
  • Delivered technical assistance to IT teams at Marshalls, Home Goods, TJ Maxx across the United States.
  • Delivered exceptional customer service at Home Sense, Marshalls, and TJ Maxx in Canada.
  • TJ Maxx in Europe
  • Proficient in the administration of technology such as RSA tokens, Oracle, LMS, Kronos and Aspect.

Front Desk & Bar Manager

Marriot Springhill Suites
05.2016 - 10.2016
  • Handled payments, daily closure activities, and coordinated supply management and purchasing.

Lead Bartender

LaZaranda
01.2015 - 01.2016
  • Responsible for sales, purchasing, bar staff management, launched 'happy hour' initiative, invented new drinks & infusions, day closure and financials for staff

Head Bartender

Applebees
01.2014 - 01.2015
  • Ensured timely completion of Ecolab reports while assisting customers professionally.

Shipping Supervisor/Yard Manager

O’Reilly Automotive
01.2011 - 01.2014
  • Streamlined processes for managing warehouse office and yard activities.

Loss Prevention Officer

Walmart
01.2009 - 01.2011
  • Responsible for Multiple stores - Loss prevention, hazardous materials compliance and rectification, HAZMAT inspections, security and safety checks, surveillance, internal/external theft case building/reporting
  • Developed detailed manuals outlining processes and procedures.

Education

High School -

Wills Point
Wills Point
05.1999

Skills

  • Excel
  • Quip
  • Power BI
  • Microsoft Office suite
  • Google Docs
  • Power Point
  • IT computer & telecommunication systems
  • RSA tokens
  • Oracle
  • LMS
  • Kronos
  • Aspect
  • Aloha payroll
  • UPS/Domestic & International
  • Money handling
  • Varant Video Surveillance

Skills Certificates Education

Excel, Quip, Power BI, Microsoft Office suite, Google Docs, IT computer & telecommunication systems (RSA tokens, Oracle, LMS, Kronos, Aspect), Aloha payroll, UPS/Domestic & International, Money handling, Varant Video Surveillance, Lean Six Sigma Certified, Greenbelt Certified, TABC (Texas beverage licensing), Richardson food handler, High School, Wills Point, 1999

Certification

Lean Six Sigma Certified

Greenbelt Certified

TABC License

Food Handler Certified

Timeline

Bartender

Los Hermanos Restaurant
07.2024 - 12.2024

SME/Senior Process Assoc

Genpact
04.2022 - 05.2024

SME/UC

Genpact
02.2020 - 04.2022

Quality Assurance

Genpact
10.2018 - 02.2020

Content Review Analyst

Genpact
10.2017 - 10.2018

IT Helpdesk Corporate Support

Fujitsu
10.2016 - 09.2017

Front Desk & Bar Manager

Marriot Springhill Suites
05.2016 - 10.2016

Lead Bartender

LaZaranda
01.2015 - 01.2016

Head Bartender

Applebees
01.2014 - 01.2015

Shipping Supervisor/Yard Manager

O’Reilly Automotive
01.2011 - 01.2014

Loss Prevention Officer

Walmart
01.2009 - 01.2011

High School -

Wills Point

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