Amanda Leal

• Processed customer transactions, ensuring accuracy and compliance with banking regulations.
• Resolved client inquiries efficiently, enhancing overall customer satisfaction and retention.
• Promoted bank products and services, contributing to increased customer engagement and sales opportunities.
• Assisted in training new staff on operational procedures and customer service best practices.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

Pack orders for shipment. Stock boxes and bags for next shift.

• Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
• Managed membership database, ensuring accurate record-keeping and timely updates as needed.
• Contributed to long-term strategic planning related to membership growth and retention goals.
• Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
• Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.

• Performed regular account reviews to identify potential fraud or discrepancies, protecting both members'' assets and the credit union''s reputation.
• Improved member experience by quickly addressing concerns, ensuring positive resolution of issues raised during interactions.
• Contributed to membership growth efforts by engaging prospective clients in conversations about their financial goals and how our services could support them in achieving those objectives.
• Strengthened member relationships through personalized service and proactive financial support
• Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
• Maintained strict compliance with all applicable regulations and policies, contributing to a secure and trustworthy banking environment for both members and employees.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed a small team on getting mail pieces and packages unloaded from ground trucks into a semi for transportation to the shipping center in Denver.

• Loaded, unloaded, and moved material to and from storage and production areas at least 50+ pounds.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
• Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
• Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.