Supervised daily operations to ensure efficient workflow and customer satisfaction.
Trained and mentored new staff in coffee preparation and customer service protocols.
Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Implemented sales strategies to enhance product visibility and increase customer engagement.
Cashier
Vons Grocery Store
Redlands, CA
06.2024 - 06.2025
Processed customer transactions accurately and efficiently using point-of-sale system.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Assisted customers with inquiries, providing product information and recommendations.
Collaborated with team members to ensure smooth operation during peak hours.
Cashier Team Lead/ Stock
Polo Ralph Lauren Factory Outlet
Cabazon, CA
02.2019 - 05.2024
Assisted customers in identifying their needs through reflective listening. Helped convert potential shoppers into immediate buyers by coordinating outfits and suggesting complementary jewelry. Supported customer satisfaction by providing personalized styling advice.
Hotel Housekeeping
Morongo Casino, Resort & Spa
Cabazon, CA
04.2018 - 02.2019
Hotel house keeping customer service, guest service
Packer/Picker
Amazon Fulfillment Associates
Redlands, CA
07.2017 - 11.2018
Oversaw packing and receiving operations within warehouse environment.
Manager Assistant
Gymboree Corporation
Cabazon, CA
02.2016 - 07.2017
Assisted customers through personalized interactions. Delivered high-quality customer service consistently. Supported team efforts to enhance customer satisfaction.
Manager in training
Wawa
Richmond, VA
03.2014 - 02.2016
Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints. Enhanced service processes, resulting in improved customer retention. Cultivated strong relationships with clients to foster loyalty and repeat business.
Key Holder
Khala coffee trader
05.2013 - 02.2014
Oversaw daily store operations, including opening and closing procedures. Managed store environment to enhance customer experience. Collaborated with staff to optimize sales performance and service delivery.
Head cashier
Banana Republic
Cabazon, CA
06.2012 - 05.2013
Streamlined customer service processes to improve client satisfaction and retention.
Education
High School -
Banning High School
Skills
Great Customer Service (4 years), training, Inventory, Scheduling, Sales, Management, Packing, Warehouse Associate, Shipping