Amanda Lepore
Encino,CA
Summary
Dynamic & motivated professional with a proven record of building relationships with clients and managing projects from conception to completion. With over 5 years of experience as an Account Manager and overseeing internal workflow of a world-renowned company, adapting to unforeseeable challenges is not only done effortlessly, but effectively. Concise leader with the ability to work independently or alongside a team, while developing opportunities that further establish organizational goals.
Overview
9
9
years of professional experience
Work History
Account Manager
Eikon Group
07.2021 - Current
- Provide day to day support to the Client with laser focus on excellent customer service and client satisfaction.
- Work with third-party Content Providers and Customers, establishing and maintaining relationships.
- Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems, and Email/verbal communication for special cases and exceptions.
- Coordinate with internal operations teams to ensure on time delivery of all Customer orders. Set priorities according to the daily work schedules and agreed upon production schedules.
- Create Proformas (estimated and final), and request POs from the customers.
- Work with Operations to ensure they have all asset required to process an order.
- Request missing asset required to fulfill an order.
- Manage urgent or high-profile orders with Production.
- Escalate if any order is in jeopardy for being fulfilled on time.
- Monitor the schedule and check the accuracy, reconciling any missing information. Work with client to ensure dates are accurate.
- Understand appropriate rate cards and the proper application of rates to orders.
Account Manager - Disney
Roundabout Entertainment
12.2016 - Current
- Reports to the Director of Operations to aid in billing for their biggest client, Disney, and restore accounts back to good standing by billing between $80,000-$100,000 per billing cycle
- Responsible for overseeing all incoming projects from our most prestigious client from an administrative and financial perspective
- Responsible for establishing and maintaining relationships with various executives between Disney and Roundabout in order to bring time sensitive projects to fruition
- Directly controlled and handled transactions of key projects to promote an efficient turn-around time to aid in their domestic or international release
- Serves as the first point-of-contact for new inquiries or updating clients on active projects currently in place.
Receptionist/Client Services
Roundabout Entertainment
08.2015 - 12.2016
- Assisted with checking in highly confidential elements and properly placing them in the vault
- Responsible for escorting high profile clientele to various stages along with assisting with administrative duties throughout the day
- Responsible for answering and transferring high volume phone calls and relaying important messages to executives
- Responsible for creating expense reports to bill back clients for services used during their time in an edit bay or production stage
- Responsible for ordering office supplies and snacks for the office and for client spaces
- Maintained the appearance of the reception area to appear clean and tidy during business hours
- Organized and set up all internal events and socials for the company.
Education
California State University
Northridge, CAHigh School Diploma -
Immaculate Heart High School
Los Angeles06.2007
Skills
- Attention to Detail
- Budgeting
- Team Leadership
- Project Planning
- Improving Efficiency
- IT Applications
Timeline
Account Manager
Eikon Group
07.2021 - Current
Account Manager - Disney
Roundabout Entertainment
12.2016 - Current
Receptionist/Client Services
Roundabout Entertainment
08.2015 - 12.2016
California State University
High School Diploma -
Immaculate Heart High School
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