Amanda Lewis
Houston,TX
Summary
Hardworking and knowledgeable customer service rep well-versed in problem solving and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Call Center Representative, Tier 2 Specialist
United Healthcare
Temple, TX
10.2019 - 11.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Boosted productivity by maintaining strong call control and quickly working to address diverse problems.
- Problem solving
- I also was a tier 2 customer service specialist that handled more complex or escalating issues that the agent weren’t able to resolve. I go deeper into some problems and offered more personalized support to my employee members providers or client.
- Active listening and communication
- I handled insurance claims billing prescriptions and authorization
CNA
A&D Home Care
Houston, TX
03.2015 - 11.2019
- Provided patient care
- Administer medication
- Help with bathing grooming
- Meal prep, cooking
- Help with daily tasks assist by going to appointments
Education
High School Diploma -
Worthing High School
Houston, TXSkills
- Customer communications
- Resolving issues
- System documentation
- Call control skills
- Attention to detail
Timeline
Call Center Representative, Tier 2 Specialist
United Healthcare
10.2019 - 11.2024
CNA
A&D Home Care
03.2015 - 11.2019
High School Diploma -
Worthing High School