Amanda Lopez
East Rutherford,New Jersey
Summary
Highly skilled and enthusiastic professional with more than 4 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
1
1
Language
1
1
Certification
20
20
years of professional experience
Work History
Practice Manager
Hackensack Meridian Health
01.2025 - Current
- Oversee daily operations for a 7-provider Primary Care/Multispecialty practice with 15+ staff members serving over 500+ patients a week.
- Streamlined practice operations to enhance patient flow and improve overall efficiency.
- Mentored staff in best practices for clinical operations, fostering a culture of continuous improvement.
- Collaborate with providers and care teams to enhance access and communication per PCMH standards.
- Established key performance indicators to monitor operational effectiveness and drive accountability across teams.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Interim Practice Manager
Hackensack Meridian Health- Neuroscience Institute
07.2025 - 01.2026
- Led operational strategy to enhance patient care and streamline clinic workflows.
- Supervised multidisciplinary teams to ensure compliance with health regulations and best practices.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Enhanced communication protocols between departments, resulting in improved interdepartmental collaboration and efficiency.
Practice Manager
Forest Health Care
01.2023 - 12.2024
- Managed a 7-provider Primary Care/Multispecialty practice with 15+ team members.
- Planned, developed, and organized clinic functions to ensure compliance and efficiency.
- Trained and coached staff on best practices, policies and procedures.
Medical Secretary/Lead Medical Assistant
Hackensack Meridian Health
07.2020 - 01.2023
- Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep the team operating effectively and delivering top-notch care.
Medical Assistant
Forest Health
07.2018 - 07.2020
- Obtained patient medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
Medical Receptionist
EVMS OBGYN
09.2017 - 06.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
Medical Assistant
BSD Nephrology and Hypertension
08.2015 - 12.2016
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assistant
Old Hook Medical
08.2013 - 08.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained patient vitals, medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant
Empire Medical Associates
08.2013 - 08.2013
- Patients Vital Signs and assisted in physical examinations
- Performed venipunctures, immunizations and electrocardiograms
- Ensured adequate supplies were available.
Vendor-Sales
Metlife Stadium
09.2006 - 12.2012
- Inventory management
- Greeting customers
- Collected payment from customers
- Ensured inventory and cash balanced at the end of shift
Medical Assistant
Aurora Medical LLC
02.2010 - 08.2012
- Patients Vital Signs and assisted in physical examinations
- Performed venipunctures, immunizations and electrocardiograms
- Ensured adequate supplies were available.
Lead Sales Associate
Crabtree & Evelyn
10.2008 - 01.2011
- Training new members of the sales team
- Completing sales reports and other administrative work
- Open and Closed store
Education
BBA - Health Service Management
Berkeley College
Woodland Park, NJ08-2022
Skills
- Practice Operations Management
- Patient Experience Optimization
- Quality Improvement Initiatives
- Patient Centered Medical Home(PCMH) Implementation
- Staff Supervision & Development
- EHR Systems (EPIC)
- Regulatory Compliance (HIPAA, OSHA)
- Workflow efficiency
Certification
CMA - Certified Medical Assistant
Languages
Spanish
Timeline
Interim Practice Manager
Hackensack Meridian Health- Neuroscience Institute
07.2025 - 01.2026
Practice Manager
Hackensack Meridian Health
01.2025 - Current
Practice Manager
Forest Health Care
01.2023 - 12.2024
Medical Secretary/Lead Medical Assistant
Hackensack Meridian Health
07.2020 - 01.2023
Medical Assistant
Forest Health
07.2018 - 07.2020
Medical Receptionist
EVMS OBGYN
09.2017 - 06.2018
Medical Assistant
BSD Nephrology and Hypertension
08.2015 - 12.2016
Medical Assistant
Old Hook Medical
08.2013 - 08.2015
Medical Assistant
Empire Medical Associates
08.2013 - 08.2013
Medical Assistant
Aurora Medical LLC
02.2010 - 08.2012
Lead Sales Associate
Crabtree & Evelyn
10.2008 - 01.2011
Vendor-Sales
Metlife Stadium
09.2006 - 12.2012
BBA - Health Service Management
Berkeley College