Amber Ginter
Avondale,AZ
Summary
Healthcare medical practice management professional with experience leading operations across multiple locations. Supports staffing, scheduling, provider credentialing, compliance, patient access, and team development while tracking KPIs, improving workflows, and managing billing, inventory, vendors, and costs to support efficient practice performance.
Overview
19
19
years of professional experience
Work History
MULTIPLE-LOCATION PRACTICE MANAGER
A TO Z DERMATOLOGY
, Arizona
10.2024 - Current
- Coordinate day-to-day administrative and operational work across multiple dermatology locations, partnering with providers, clinical teams, and leadership to keep standards, workflows, and patient service consistent.
- Monitor practice KPIs and operational metrics, including patient volume, provider productivity, scheduling performance, patient retention, revenue activity, and workflow efficiency.
- Identified and recommended improvements for patient access, scheduling, provider utilization, team productivity, service quality, and overall practice performance.
- Supported staffing, scheduling, patient flow, front-office operations, provider support, and resolution of operational issues to enhance overall practice functionality.
- Assist with recruiting, interviewing, onboarding, training, coaching, and employee development; support performance reviews and accountability.
- Assist with provider credentialing and onboarding through collection and maintenance of licenses, certifications, professional documents, payer information, enrollment materials, and renewal items.
- Track credentialing and compliance items to support timely renewals and provider readiness.
- Support HIPAA, OSHA, infection-control, safety, regulatory, and organizational compliance efforts, and reinforce policies and procedures.
- Support patient experience standards, service recovery, escalated concerns, and communication processes.
- Coordinate with billing and revenue-cycle teams on payment workflows, documentation, account issues, and collection-related processes.
- Monitored expenses and operating costs while identifying areas for efficiency gains and enhanced financial performance.
- Partner with physicians and leadership on operational planning, policy implementation, workflow improvement, and practice growth.
OFFICE MANAGER
OMNI DERMATOLOGY
, Arizona
09.2023 - 10.2024
- Managed daily call-center operations to ensure high standards for patient communication and customer service.
- Supervised a team of 35 employees, including five prior authorization specialists, to improve workflow efficiency and service quality.
- Managed purchasing of office supplies and inventory levels to maintain efficient operations.
- Supported daily practice operations, including appointment scheduling, patient records, billing tasks, inventory control, and customer service.
- Reviewed clinic performance metrics to identify process improvements and support growth initiatives.
- Assisted with hiring and selection of employees aligned with the practice's mission and values.
- Conducted performance evaluations, identified development needs, and established training programs to enhance staff skills.
- Negotiated vendor contracts and pricing terms to support cost control.
- Reduced annual expenses by approximately $38,000 through cost-saving measures.
SUPERVISOR, MEDICAL ASSISTANT
CENTER FOR DERMATOLOGY & PLASTIC SURGERY
, Arizona
08.2020 - 09.2023
- Supported clinical workflow by assigning tasks and monitoring daily operations to improve efficiency and patient care.
- Trained staff on best practices, clinical processes, and regulatory compliance expectations to enhance team effectiveness.
- Prepared patients for examinations and procedures and assisted providers during visits.
- Prepared and sterilized examination rooms to maintain clinical readiness.
- Processed prior authorization requests for medical services, facilitating timely patient care. for medical services and procedures.
- Communicated pathology and test results to patients and coordinated follow-up treatment per practice protocols.
- Performed medical scribing duties to support accurate clinical documentation.
- Organized surgery scheduling to optimize operating room usage and improve patient flow. and related patient preparation.
- Prepared accurate reports and reviewed operational data for actionable insights.
MEDICAL ASSISTANT
BEATRICE KELLER CLINIC
, Arizona
04.2018 - 08.2020
- Coordinated clinical and administrative tasks to ensure smooth patient examinations and procedures.
- Facilitated patient preparation, scheduling, documentation, and follow-up coordination to enhance daily clinical workflow.
- Facilitated patient intake and rooming processes at Beatrice Keller Clinic.
- Collected vitals and updated medical histories before provider visits.
- Assisted providers with exam setup and procedure preparation.
CERTIFIED MEDICAL ASSISTANT
ARIZONA ADVANCED DERMATOLOGY
, Arizona
03.2008 - 04.2018
- Managed scheduling, patient communication, clinical workflow, and follow-up coordination to ensure streamlined operations.
- Supported dermatology providers during examinations, procedures, documentation, and patient care.
- Facilitated pathology communication and test-result updates following practice protocols to support timely patient care.
Education
Associate of Science - Medical Assisting
Carrington College
Skills
- Practice operations management
- Revenue cycle management
- Provider credentialing
- KPI reporting
- Financial management
- Budget oversight
- Budgeting expertise
- Policy implementation
- Policy development
- Practice growth strategies
- HIPAA compliance
- Employee onboarding
- Employee performance
- Staff management
- Insurance verification
- Health records
Personal Information
Title: MULTI-LOCATION PRACTICE MANAGEMENT | MEDICAL OPERATIONS | TEAM LEADERSHIP
CORE COMPETENCIES
- Multi-Location Practice Operations
- Medical Office Management
- Provider Credentialing & Onboarding
- Staff Recruiting & Training
- Performance Management
- Scheduling & Patient Flow
- EMR/Medical Records
- Billing & Revenue Cycle Support
- Prior Authorizations
- Insurance Verification
- Inventory & Purchasing
- Vendor Management
- Payroll Administration
- KPI & Performance Metrics
- Compliance & Regulatory Support
- Quality Improvement
- Patient Experience
- Marketing
- Expense Management
Custom
REFERENCES, EDUCATION & CERTIFICATIONS AVAILABLE UPON REQUEST
Timeline
MULTIPLE-LOCATION PRACTICE MANAGER
A TO Z DERMATOLOGY
10.2024 - Current
OFFICE MANAGER
OMNI DERMATOLOGY
09.2023 - 10.2024
SUPERVISOR, MEDICAL ASSISTANT
CENTER FOR DERMATOLOGY & PLASTIC SURGERY
08.2020 - 09.2023
MEDICAL ASSISTANT
BEATRICE KELLER CLINIC
04.2018 - 08.2020
CERTIFIED MEDICAL ASSISTANT
ARIZONA ADVANCED DERMATOLOGY
03.2008 - 04.2018
Associate of Science - Medical Assisting
Carrington College