La Shaunda Mitchell
2601 E Victoria St Carson,CA
Summary
Healthcare Operations Leader with 10 years of experience overseeing specialty and managed care clinic operations. Optimizing workflows, quality assurance, driving revenue growth and improving patient outcomes. Achieved 58% reduction in patient wait times through process redesign.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Practice Manager
Healing Hands Endocrinology
12.2021 - 01.2026
- Reduced patient wait times by 58% (26 to 11 minutes) by redesigning scheduling system and front-desk workflows.
- Increased monthly collections by $30,000 (15%) through denial management and optimized prior authorization workflows.
- Drove patient portal adoption up 35% in 9 months via targeted patient engagement initiatives.
- Raised patient satisfaction scores from 82% to 90% over 18 months through workflow and service improvements.
- Cut supply costs by $40,000 annually (12% reduction) through inventory controls and purchasing changes.
- Led a strong Team of 14 Medical Assistants.
Clinic Manager
Anthem INC. Caremore Specialty/ Primary Care
08.2016 - 09.2021
- Achieved 14% rise in annual wellness visit completions during first year of preventive care outreach initiative.
- Proactively improved HEDIS performance outcomes with successful patient recall campaigns. Streamlined billing processes, yielding annual savings of $10,000.
- Increased accuracy of EHR records by 35% through systematic improvements.
- Designed and executed staff training program that enhanced productivity by 10%.
- Directed an award-winning team of 11 Medical Assistants known for exceptional quality care and earned bonuses.
Education
Technical Studies - Medical Assistant
Newbridge College
Long Beach, CA07-2011
Skills
- Practice Operations Management
- KPI SOP Development
- Patient Satisfaction Improvement
- HEDIS, Healthcare Quality Assurance
- Denial, Prior Authorizations, Referral Management, Outreach
- Practice Workflow Optimization, Process Improvement
- Employee Performance Evaluations, Performance Metrics
- Quality Patient Service, Quality Control, Patient Relations
- Budgeting, P&L Oversight, Revenue Cycle Management, Administration
- Payroll, Scheduling, Strategic Planning
- EHR Systems ECW, NextGen, EPIC, All Scripts
- Regulatory compliance HIPAA, OSHA
- Marketing, Data Analysis, Project Management
- Team Leadership, Staff Management, Employee recruitment, Hiring, Training, Onboarding, Engage in all assigned credentialing functions for medical and allied health staff
Certification
- Medical Assistant
- Phlebotomy
- EKG
- BLS CPR
Timeline
Practice Manager
Healing Hands Endocrinology
12.2021 - 01.2026
Clinic Manager
Anthem INC. Caremore Specialty/ Primary Care
08.2016 - 09.2021
Technical Studies - Medical Assistant
Newbridge College