Amanda Lord
Prattville,AL
Summary
Reliable and adaptable individual with experience in retail and housekeeping. Skilled in inventory management and customer service, committed to fostering a safe and welcoming environment while supporting operational efficiency. Dedicated professional with a strong background in maintaining clean, organized environments and ensuring safety compliance. Known for excellent communication skills and attention to detail while operating cleaning equipment and managing store operations.
Overview
11
11
years of professional experience
Work History
Key Holder
Dollar General
11.2025 - Current
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Maintained inventory accuracy through regular stock assessments and product replenishment.
- Facilitated customer transactions using point-of-sale systems, enhancing checkout efficiency.
- Supported merchandising efforts by organizing product displays to optimize customer engagement.
- Monitored store environment for safety compliance and cleanliness standards, promoting a safe shopping experience.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Housekeeper
Laguna Beach Lodge
05.2023 - 08.2023
- Maintained cleanliness and organization of guest rooms and common areas.
- Operated cleaning equipment such as vacuums, mops, and floor polishers.
- Followed safety protocols to ensure a hazard-free environment for guests and staff.
- Assisted in laundry operations, ensuring timely processing of linens and towels.
- Collaborated with team members to meet daily cleaning schedules efficiently.
- Responded promptly to guest requests for additional supplies or services.
Personal Laundry
Samaritan Keep Home
10.2019 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Operated industrial laundry equipment to ensure efficient processing of garments.
- Sorted and categorized linens based on fabric type and cleaning requirements.
- Loaded and unloaded washers and dryers, adhering to operational protocols.
- Provided companionship to residents, fostering a supportive and caring environment.
Inbound Call Center Representative
Convergys
06.2017 - 05.2019
- Managed high-volume inbound calls, providing accurate information and resolution to customer inquiries.
- Utilized CRM software to track interactions and streamline follow-up processes for improved efficiency.
- Collaborated with team members to enhance service delivery and share best practices for customer engagement.
- Resolved customer complaints effectively, maintaining a positive brand image through empathetic communication.
Partner
Stewart's Shops
07.2015 - 10.2016
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance satisfaction.
- Maintained clean and organized checkout area to promote a welcoming shopping environment.
- Monitored inventory levels at the register and communicated restock needs to management promptly.
Education
High School Diploma -
Mayfair High School
Lakewood, CA06.2010
Skills
- Laundry room operations
- Safety procedures
- Laundry equipment operation
- Willingness to learn
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
Languages
Spanish
Limited Working
Timeline
Key Holder
Dollar General
11.2025 - Current
Housekeeper
Laguna Beach Lodge
05.2023 - 08.2023
Personal Laundry
Samaritan Keep Home
10.2019 - 03.2021
Inbound Call Center Representative
Convergys
06.2017 - 05.2019
Partner
Stewart's Shops
07.2015 - 10.2016
High School Diploma -
Mayfair High School