Amanda Lorente
Pegasus Residential
Orlando,FL
11
years of professional experience
Results-driven professional with 10 years in property management and sales. Increased occupancy rates while maintaining budget compliance and reducing controllable expenses. Built strong relationships that foster low staff turnover and enhance customer satisfaction, aligning efforts with organizational goals.
Work History
Community Manager
4 Months- SkyHouse Orlando
- Highrise 324 Units
- Took over the community in May 2026 at 79% occupancy and increased occupancy to 90% within 90 days by strategically positioning the asset competitively in the market, leveraging revenue management, and executing impactful social media and outreach campaigns.
- Increased the property's Google rating from 3.8 to 4.0 by enhancing the resident experience, improving customer service, and implementing proactive online reputation management strategies.
- Hired, onboarded, and trained seven team members, building a high-performing team focused on operational excellence, resident satisfaction, and leasing performance.
- Restructured concierge operations by replacing the existing team, recruiting and training new concierge staff, and transitioning to new vendor partnerships to elevate service standards and operational performance.
- Reduced delinquency from over $90,000 to less than 1% of scheduled rent by implementing disciplined collections practices, following legal processes, and proactively managing resident accounts.
- Led the review and updating of all life safety systems and equipment to ensure regulatory compliance, maintain operational readiness, and support a safe environment for residents and team members.
- Implemented an elevated resident experience program by partnering with local retailers and vendors to curate engaging resident events, strengthen community engagement, and enhance resident satisfaction and retention.
- Developed and presented the community's 2026 operating budget, forecasting revenue and expenses to align with ownership objectives and support the property's financial performance.
- Collaborated with maintenance teams to ensure timely resolution of service requests.
Community Manager
10 Months- Aventon Opal
- 308 Mid Rise Luxury Community
- Oversaw maintenance and leasing teams of 7 members.
- Took over a community at 35% occupancy and increased it to 93% occupancy within six months in the highly competitive Kissimmee market, surrounded by multiple lease-up communities.
- Increased Google review from 4.0 to 4.7 stars
- Average renewal trend 60%
- Utilized RealPage products, including AIRM, to optimize pricing, maximize revenue, and support occupancy goals through strategic revenue management.
- Monday Morning Reports - Track weekly leasing activities, Renewals, Move outs, Notices, Occupancy trend 30-90 days, NRI, Accruals and Reclasses, Variance Reporting, Financial Quarterly Asset Presentation.
- Monday Morning Reports - Track weekly leasing activities, Renewals, Move outs, Notices, Occupancy trend 30-90 days, NRI, Accruals and Reclasses, Variance Reporting, Financial Quarterly Asset Presentation.
- Knowledgeable in budget re-forecasting and creating annual budgets.
- Tracked all capital projects and expenses immediately.
- Knowledgeable in budget reforecasting and creating annual budgets.
Community Manager
10 Months- Transferred back to Orlando
- The Lucent at Sunrise
- 471 Mid Rise Luxury Community
- Increased net rental income by 47% YoY.
- Maintained a high standard of luxury in resort-style living by ensuring exceptional curb appeal, consistently enhancing resident satisfaction, organizing elevated events, and training staff to uphold and represent this premium experience.
- Hired and trained leasing and concierge team to enhance service quality and operational efficiency.
- Monday Morning Reports - Track weekly leasing activities, Renewals, Move outs, Notices, Occupancy trend 30-90 days, NRI, Accruals and Reclasses, Variance Reporting, Financial Quarterly Asset Presentation.
- Maintained high luxury standards in resort-style living by ensuring exceptional curb appeal, enhancing resident satisfaction, organizing elevated events, and training staff to represent premium experience.
- Tracked all capital projects and expenses immediately.
- Knowledgeable in budget reforecast and creating annual budgets.
Community Manager
1 Year- Van Alen Signature Apartments.
- 418 Units Luxury Hybrid Community. (highrise and midrise)
- Oversees concierge, maintenance, and leasing teams a total of 12 members.
- Reestablished occupancy from 83% to 95% within 4 months. Average daily occupancy and YTD of 95%.
- Increased net rental income by 3.8% YoY.
- Increased NOI by 2.4% YoY.
- Hired and trained leasing and concierge team, improving service quality and resident engagement.
- Compiled weekly leasing reports - Track weekly leasing activities, Renewals, Move outs, Notices, Occupancy trend 30-90 days, NRI, Accruals and Reclasses, Variance Reporting, Financial Quarterly Asset Presentation
- Maintained high luxury standards in resort-style living by enhancing curb appeal, organizing resident events, and training staff to deliver exceptional service.
- Tracked all capital projects and expenses immediately.
- Knowledgeable in budget re-forecast and creating annual budgets.
Community Manager
9 Months- Managed operations at Sunrise Signature Apartments, a luxury Class A mid-rise community.
- Supervised 465-unit luxury Class A mid-rise development project.
- Conducts hard hat tours.
- Promptly updates all rents, deposits, and any other monies received from residents and all other sources. Verifies that all monies received correspond with lease. Maintains less than 3% property delinquency.
- Issued appropriate notices for late payments, eviction, and returned checks.
- Fostered positive relationships with residents to enhance community atmosphere.
- Monitored local market conditions and trends, providing marketing ideas to Manager that enhanced resident satisfaction.
- Processed service requests from residents and coordinated prompt maintenance, ensuring follow-up with residents upon completion.
- Reviewed lease paperwork and facilitated move-ins and move-outs for residents.
Assistant Manager
1 Year- Oversaw daily activities at Uptown 550 Signature Apartments to enhance resident experience.
- Coordinated management efforts for a Class A Hybrid Property, comprising 421 units.
- Promptly updates all rents, deposits, and any other monies received from residents and all other sources. Verifies that all monies received correspond with lease. Maintain less than 3% property delinquency.
- Issued appropriate notices for late payments, eviction actions, and returned checks.
- Fostered positive relationships with residents through effective communication and support.
- Maintains awareness of local market conditions and trends.Contributes ideas to the Manager for marketing the community and improves resident satisfaction.
- Managed resident service requests, routing to maintenance for prompt processing and ensuring follow-up to confirm completion.
- Proofread lease paperwork and processed move-ins and move-outs to ensure accuracy and compliance.
Leasing Consultant
3 Years- Managed leasing operations at The Paramount at Lake Eola Apartments.
- Managed activities for 312-unit Class A high-rise community.
- Proficient in Yardi Voyager, Yardi CRM, Microsoft software, and Knock.
- Dedicated time to providing exceptional customer service to residents and prospects.
- Handled move-in and move-out procedures, ensuring a smooth transition for residents.
- Conducting move in and move out walks to ensure units are within company standards
- Planned and prepared resident events to foster community engagement.
Leasing Consultant
2 Years 9 Months- Altis Sand Lake
- 348 Units Garden Style Community
- Utilized Yardi Voyager, Yardi CRM, Microsoft software, and Knock to manage property operations.
- Dedicated time to deliver exceptional customer service to residents, prospects, and trainees.
- Managed move-in and move-out procedures to ensure smooth transitions for residents.
- Conducting move in and move out walks to ensure units are within company standards
- Coordinated and executed resident events to foster community engagement.
Skills
Budget management
Performance Analytics
Sales and renewals
Budget planning
Yardi System
Contract negotiation
Property management
Digital Marketing
Lease Up communities
Conventional communities
Eviction laws
Social Media Management
Event management
Employee development
Bilingual: Spanish
Timeline
Community Manager
Pegasus Residential
04.2026 - CurrentRead More
Community Manager
Pegasus Residential
06.2025 - 04.2026Read More
Community Manager
Northwood Ravin
08.2024 - 06.2025Read More
Community Manager
Northwood Ravin
08.2023 - 08.2024Read More
Community Manager
Northwood Ravin
11.2022 - 08.2023Read More
Assistant Manager
Northwood Ravin
11.2021 - 11.2022Read More
Leasing Consultant
Northland Investment Corporation
10.2018 - 10.2021Read More
Leasing Consultant
Tricon
01.2016 - 10.2018Read More