Celeste Franklin
Schertz,TX
Summary
Seasoned property management professional with a focus on revenue enhancement through innovative marketing strategies. Skilled in conducting inspections, managing budgets, and cultivating tenant relationships while fostering team development and communication. Committed to operational excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Community Manager
Mission Rock Residential
San Antonio, TX
10.2022 - Current
- Interview and hire qualified candidates with prior property management or leasing experience, making sure we build a strong, reliable team.
- Handle the full onboarding process, including working with HR on background checks and drug screenings, and leading first-day orientation and benefits overview.
- Complete weekly and month-end reports to track property performance and keep ownership informed.
- Assist with annual budgeting and CAPEX planning to support long-term property goals and improvements.
- Focus on keeping the community running smoothly by staying organized, proactive, and results-driven.
- Drove traffic and leases through effective management of marketing efforts, online presence, and local outreach.
- Lead weekly team meetings to stay aligned on goals, address challenges, and keep communication open.
- Planned and hosted quarterly resident events to foster community engagement and enhance resident satisfaction.
- Conduct market surveys and stay up to date on local trends to keep the property competitive.
- Work closely with residents to resolve concerns quickly and maintain a positive living experience.
- Coordinate with vendors and contractors to ensure work is completed on time and up to standard.
- Supported and developed team members with targeted training, coaching, and ongoing guidance.
- Always looking for ways to improve processes, team performance, and the overall success of the property.
Assistant Manager
Mission Rock Residential
San Antonio, TX
12.2019 - 10.2022
- Managed daily operations by setting priorities and schedules to help the team achieve leasing and occupancy goals.
- Work closely with the Property Manager to maintain strong customer service standards and keep the team aligned.
- Keep a close eye on resident satisfaction by addressing concerns quickly and creating a positive experience.
- Assisted leadership by overseeing operations, budgets, and inventory control.
- Trained and supported team members by providing feedback and assisting with performance reviews.
- Track and work toward monthly goals, including reducing delinquency and maintaining strong occupancy and turnover.
- Complete move-out inspections, coordinate unit turns, and ensure apartments are ready for new residents on schedule.
- Coordinated move-out communication by preparing final account statements and keeping residents informed throughout the process.
- Assist with month-end close, including pre-close and AME processes, to ensure financials are accurate and submitted on time.
Leasing Manager
Mission Rock Residential
Cypress, TX
06.2017 - 12.2019
- Delivered personalized tours that converted prospects into residents and enhanced overall leasing performance.
- Created welcoming, memorable experiences for prospects by leading engaging property tours that showcased community and available apartments.
- Built strong relationships with prospects and residents through consistent follow-ups and gathering key information to secure future move-ins.
- Consistently contributed to high occupancy, helping maintain an over budget leased ratio through strong leasing skills and relationship-building.
- Ensure all lease documents and paperwork are completed accurately and submitted for approval by the Assistant Manager or Community Manager.
- Work closely with management to ensure units are market-ready and presented at the highest standard.
- Assist in training and supporting new leasing team members to ensure consistency in service and performance.
- Address resident concerns with professionalism and coordinate maintenance requests to ensure timely resolution and satisfaction.
Education
Medical Assistant -
Victoria College
Victoria, TX04-2012
High School Diploma -
Liberty Acdemy
Victoria, TX06-2010
Skills
- Property management
- Yardi
- Customer support
- Budget management
- Data analytics
- Data reporting
- Budget reporting
- Operations management
- Property inspections
- Payment processing
- Property tours
- Staff management
- Vendor management
- Relationship management
- Training and development
- Process improvement
- Customer Service
- Customer support
- Conflict resolution
- Problem-solving
- Time management
- Team player
- Resident relations
- Resident relations
- Vendor management
Timeline
Community Manager
Mission Rock Residential
10.2022 - Current
Assistant Manager
Mission Rock Residential
12.2019 - 10.2022
Leasing Manager
Mission Rock Residential
06.2017 - 12.2019
Medical Assistant -
Victoria College
High School Diploma -
Liberty Acdemy