Amanda Love-Gove
Menasha
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Sales Expert
T-Mobile
Appleton
09.2025 - Current
- Collaborated with team to exceed sales targets, enhancing overall store performance.
- Delivered exceptional customer service in fast-paced retail environment.
- Resolved customer complaints to boost satisfaction and foster loyalty.
- Engaged in community outreach, increasing brand awareness and promoting services.
Corrections Officer
Sheboygan County Sheriff's Department
Sheboygan
06.2025 - 09.2025
- Implemented safety protocols and emergency response plans to handle critical incidents, ensuring the wellbeing of staff and inmates.
- Conducted searches of inmates and belongings to prevent contraband entry, thereby maintaining security and promoting a safe environment.
- Administered disciplinary actions consistently and fairly, contributing to effective inmate management and upholding institutional standards.
- Monitored inmate behavior and interactions, documented incidents, and prepared reports for supervisory review to enhance safety and accountability.
Juvenile Corrections Officer
Ron Jackson Secure Correctional Complex
Brownwood
08.2022 - 04.2025
- Monitored daily activities and behaviors of juveniles, documenting incidents to inform management of potential risks and enhance safety protocols.
- Trained in crisis intervention techniques, effectively de-escalating potential conflicts and maintaining order within the facility.
- Managed emergency situations by following established protocols to ensure the safety of residents and staff.
- Conducted regular inspections of the facility to ensure compliance with safety and security standards.
- Developed professional relationships with residents to foster trust while consistently enforcing facility rules and regulations.
Certified Nursing Assistant
St Marys Felician Village
Manitowoc
10.2020 - 07.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted oral and personal hygiene by assisting patients with shaving, bathing, and teeth brushing to maintain dignity and health.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient ambulation and physical therapy by conducting exercise routines aligned with rehabilitation goals.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated group activities that enhanced patient morale and stimulated cognitive function.
Medical Billing Clerk
Forefront Dermatology
Manitowoc
08.2015 - 07.2022
- Collected payments and applied to patient accounts.
- Posted payments and collections consistently to maintain up-to-date account status.
- Updated patient financial information to guarantee accuracy.
- Filed and updated patient information and medical records for accuracy and compliance.
- Collaborated with customers to resolve disputes, ensuring patient satisfaction and payment resolution.
- Addressed customer needs promptly to ensure satisfaction.
- Fostered a respectful atmosphere to enhance team collaboration.
Education
High School Diploma -
Lincoln High School
Manitowoc, WI06-2006
Skills
- Customer service excellence
- Complaint resolution
- Adaptive communication
- Crisis intervention
- Problem solving
- Process improvement
- Compliance monitoring
- Emergency response
- Security protocols
- Documentation skills
- Adaptability
Timeline
Sales Expert
T-Mobile
09.2025 - Current
Corrections Officer
Sheboygan County Sheriff's Department
06.2025 - 09.2025
Juvenile Corrections Officer
Ron Jackson Secure Correctional Complex
08.2022 - 04.2025
Certified Nursing Assistant
St Marys Felician Village
10.2020 - 07.2022
Medical Billing Clerk
Forefront Dermatology
08.2015 - 07.2022
High School Diploma -
Lincoln High School