Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Joel Davenport

Joel Davenport

Lynchburg,VA

Summary

Dedicated customer service expert with strong problem-solving and communication skills. Proven ability to enhance customer satisfaction and drive service improvements in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Sales and Service Expert

Davenport Environmental
Raleigh, North Carolina
07.2020 - 07.2025
  • Facilitated resolution of customer inquiries and service-related questions.
  • Processed customer orders utilizing company-specific software for efficiency.
  • Engaged with customers via phone and email to provide timely support.
  • Updated customer records in database to ensure accurate information management.
  • Collaborated with team members to elevate customer satisfaction levels.
  • Supported promotional activities by informing customers about current offers.
  • Maintained knowledge of products, sales, and policies regarding payments and exchanges.
  • Attended weekly meetings to strategize approaches for increasing sales volume.

Front End Team Member

Chick-fil-A
Raleigh, North Carolina
01.2023 - 11.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of front end and dining area.
  • Collaborated with team members to enhance order processing efficiency.
  • Handled cash transactions accurately at register.
  • Facilitated training for new team members on operational procedures.
  • Engaged customers to foster positive dining experiences.
  • Analyzed customer feedback to drive service improvements.
  • Resolved issues related to front-end application components.

Education

High School Diploma -

Wake Christian Academy
Raleigh, NC
05-2025

Skills

  • Customer service
  • Team collaboration
  • Sales support
  • Data entry
  • Problem resolution
  • Training facilitation
  • Time management
  • Communication skills
  • Financial transactions
  • Organization
  • Paperwork processing
  • Goal oriented
  • Business development
  • Contact follow-up
  • Sales strategy innovation
  • Product and service sales
  • Trained in Salesforce
  • Customer service excellence

Affiliations

  • Community Service
  • Martial Arts
  • Encouraging community with others around me

Accomplishments

  • Member of National Beta Club

Timeline

Front End Team Member

Chick-fil-A
01.2023 - 11.2024

Customer Sales and Service Expert

Davenport Environmental
07.2020 - 07.2025

High School Diploma -

Wake Christian Academy

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